CUA 1 Case Management Supervisor
About The Position
The CUA Case Management Supervisor leads and supports a team of case managers, placing strong emphasis on coaching, mentoring, and professional development to enhance the quality of services provided to children, youth, and families. This role ensures that case managers are equipped with the skills, resources, and guidance necessary to meet performance expectations, achieve compliance with Net Community Care (NCC) policies as well as city, state, and federal regulations, and uphold the organization’s mission. Case Management Supervisor is accountable for maintaining operational and financial responsibility for the unit, ensuring that resources are managed effectively and that expenditures align with program goals and fiscal guidelines. The Supervisor also fosters a collaborative environment, guiding staff in problem-solving, aligning practices with policies, and ensuring that all actions support positive outcomes for families, partner agencies, and community stakeholders to strengthen service delivery and promote accountability. Work is performed under the general supervision of the CUA Case Management Director.
Requirements
- Experience leading and supervising staff, with strong skills in guiding, coaching, and supporting a team.
- Understanding of the policies, procedures, and laws that guide child welfare services.
- Knowledge of best practices and current trends in social service planning and child welfare.
- Familiarity with the roles and resources of both public and private social service agencies, and how they work together to support families.
- Awareness of social, economic, environmental, and health issues that impact children and families, including factors that may lead to placement or institutional care.
- Strong organizational and problem-solving skills to manage daily operations and resolve challenges effectively.
- Ability to work well with diverse groups, including families, community partners, and government agencies.
- Proficiency in English required.
Nice To Haves
- Bilingual in Spanish preferred.
Responsibilities
- Leads and supports a team of case managers.
- Provides coaching, mentoring, and professional development to case managers.
- Ensures case managers have the skills, resources, and guidance to meet performance expectations.
- Ensures compliance with Net Community Care (NCC) policies and city, state, and federal regulations.
- Upholds the organization’s mission.
- Maintains operational and financial responsibility for the unit.
- Manages resources effectively and ensures expenditures align with program goals and fiscal guidelines.
- Fosters a collaborative environment.
- Guides staff in problem-solving and aligning practices with policies.
- Ensures all actions support positive outcomes for families, partner agencies, and community stakeholders.
- Strengthens service delivery and promotes accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
