CUA 7 Case Management Supervisor

NORTHEAST TREATMENT CENTER • Philadelphia, PA

9d • Onsite

About The Position

The Case Management Supervisor leads and supports a team of case managers, emphasizing coaching, mentoring, and professional development to improve services for children, youth, and families. The supervisor ensures staff have the skills, resources, and guidance to meet performance expectations, comply with Net Community Care policies and applicable city, state, and federal regulations, and uphold the organization’s mission.

The role is accountable for the unit’s operational and financial responsibilities, managing resources effectively and aligning expenditures with program goals and fiscal guidelines. The supervisor fosters collaboration, guides staff in problem-solving, aligns practices with policies, and promotes positive outcomes and accountability for families, partner agencies, and community stakeholders. Work is performed under the general supervision of the CUA Case Management Director.

Requirements

• At least three years of supervisory experience in social work.
• At least three years of direct social work experience, including at least one year at a full-performance level in child welfare.
• Completion of a master's degree program in social work from an accredited college or university.
• Ability to communicate verbally in English.
• Ability to walk, stand, sit, climb stairs, speak, read and write in Standard English, hear, reach with hands and arms, and have sight above being legally blind.
• Ability to use hands to manipulate objects, tools, and controls.

Nice To Haves

• Supervisory experience in child welfare is preferred.

Responsibilities

• Lead and support a team of case managers.
• Coach, mentor, and support staff professional development.
• Ensure case managers have the skills, resources, and guidance needed to meet performance expectations.
• Ensure compliance with organizational policies and city, state, and federal regulations.
• Maintain operational and financial responsibility for the unit.
• Manage resources effectively and ensure expenditures align with program goals and fiscal guidelines.
• Foster a collaborative environment and guide staff in problem-solving.
• Align staff practices with policies and support positive outcomes for families, partner agencies, and community stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager