Case Management Specialist I

Kentucky Personnel Cabinet•Mayfield, KY

6d•$58,334 - $66,111

About The Position

The Case Management Specialist I works with families and individuals applying for public assistance benefits in Kentucky. The role assesses family needs and helps participants pursue self-sufficiency through eligibility determination, employment-focused planning, supportive services, referrals, and ongoing monitoring. The Kentucky Department for Community Based Services provides programs intended to enhance families’ self-sufficiency, improve safety and permanency for children and vulnerable adults, and support collaborative decision-making with families and community partners. The agency may authorize the selected candidate to telecommute, and may terminate or modify the telecommuting arrangement at any time. The position is based at 351 Charles Drive, Mayfield, Kentucky. Duties are performed in an office setting, with occasional visits to clients’ homes. The position has an initial and promotional probationary period of six months, except as provided by KRS 18A.111. Because the position has access to or use of federal tax information or meets the statutory definition of front-line staff, applicants must submit to a fingerprint-based criminal background check by the Kentucky State Police and the FBI. The Cabinet for Health and Family Services also participates in E-Verify and will provide Form I-9 information to the federal government after a job offer is accepted and Form I-9 is completed.

Requirements

Bachelor’s degree from a college or university, or qualifying experience substituting for education on a year-for-year basis.
No experience, training, or skills are required when meeting the education requirement.
Qualifying substitute experience includes social work, counseling, direct services to individuals or families (such as employment services or community action agencies), or reviewing, monitoring, determining eligibility for, or administering public assistance programs such as SNAP, KTAP, Medical Assistance, or Child Support.
Current or prior military experience may substitute for the required college education on a year-for-year basis.
Applicants must complete a fingerprint-based criminal background check.
Strong verbal and written communication skills.
Good time-management, planning, and organizational skills.
Ability to work well under pressure.
Willingness to work as part of a team and collaborate with families and community partners.

Nice To Haves

Experience working with families or children.

Responsibilities

Interview clients and applicants for KTAP and related programs, including determining eligibility.
Maintain contact with participants and monitor the effectiveness of goals.
Assess family needs and explain agency services.
Develop an employment-focused transitional assistance plan tailored to each family’s needs.
Screen for risk factors and barriers.
Identify resources, make appropriate referrals, and coordinate services.
Provide supportive services to families, such as child care and transportation.
Assist clients with exploring work opportunities.
Refer clients to agencies and employers for job readiness, job development, and job placement.
Complete forms and gather required documentation to determine eligibility.
Maintain ongoing records of family plans and activities, and monitor families’ progress toward self-sufficiency.