Case Management Navigator EMPACT

La Frontera Center Inc.•Maricopa, AZ

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The SMI Case Management Navigator provides outreach, engagement, and case management to consumers. The role completes assessments and service plans, implements services in accordance with each consumer’s individualized service plan (ISP), and communicates and documents progress toward recovery. The position coordinates care with consumers, families, behavioral health, medical and dental providers, community resources, and other involved supports. It assists consumers in accessing covered services and resources that meet basic needs, maintains comprehensive clinical records, and continually evaluates the appropriate level of care. The navigator may provide transportation as appropriate and as determined by the clinical team, and participates in quality activities and other related duties. The role requires working in the community with minimal supervision and adhering to agency policies, procedures, and standards of care.

Requirements

At least a high school diploma or GED.
A combination of education and experience meeting BHT requirements stipulated by ADHS.
At least one year of case management experience in the community behavioral health field.
Experience conducting outreach and engagement with people with serious mental illness and the homeless population.
Experience screening, assessing, and developing service plans.
Strong computer skills, including Microsoft Office.
Strong written and oral communication skills.
Ability to work in the community with minimal supervision.
Must have, or be eligible to obtain, a Fingerprint Clearance Card.
Must be at least 21 years old at the time of employment for direct client services.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Professional conduct consistent with ethical practice and agency policies and procedures.
Ability to maintain professional relationships with internal and external team members, stakeholders, and community and business partners.
When driving on agency time or business, must have a valid Arizona driver's license, appropriate liability insurance, and approval for liability coverage with EMPACT-SPC’s liability insurance carrier.

Nice To Haves

Bachelor’s degree preferred.
Experience with an Electronic Health Record.

Responsibilities

Conduct outreach and engagement with members who are not currently engaged in services.
Educate, communicate, and coordinate care with consumers, families, behavioral health, medical and dental providers, community resources, and other involved parties to help implement services prescribed in the ISP.
Assist in maintaining, monitoring, and modifying covered behavioral health services.
Conduct brief telephone or face-to-face screening and assessment interactions to determine level of care.
Help consumers find resources beyond covered services to meet basic needs.
Serve as a point of contact for behavioral health services and facilitate ongoing collaboration and appropriate communication of clinical information.
Complete brief assessments and service plans focused on coordinating services between agencies or continuing outreach services.
Provide transportation to consumers when appropriate and determined by the clinical team.
Perform case management functions, including completing assessment and service-planning processes.
Collaborate with consumers and their families or significant others to implement effective service plans and explain clinical options, including their advantages and disadvantages.
Maintain comprehensive clinical records documenting assessments, services, care coordination, and discharge planning.
Continuously evaluate level-of-care determinations and recommend changes to a supervisor.
Follow agency policies, procedures, and standards of care.
Assist with Quality Management, Quality Assurance, and Utilization Review.
Perform additional related duties and participate in agency fundraising activities as requested.