Case Management Navigator EMPACT

La Frontera Center Inc.•Phoenix, AZ

About The Position

The Case Management Navigator provides outreach, engagement, and case management services to consumers with serious mental illness (SMI). The role includes completing assessments and service plans, implementing services in accordance with each consumer’s individualized service plan (ISP), and communicating and documenting progress toward recovery. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The Navigator coordinates care with consumers, families, behavioral health, medical and dental providers, community resources, and other involved supports. The position also provides help locating resources for basic needs, maintains clinical records, evaluates level-of-care needs, and collaborates with the clinical team and supervisor. Transportation may be provided when appropriate and determined by the clinical team.

Requirements

High school diploma or GED required.
Education and experience combination must meet BHT requirements stipulated by ADHS.
At least one year of case management experience in community behavioral health.
Experience conducting outreach and engagement with people with serious mental illness and the homeless population.
Experience screening, assessing, and developing service plans.
Strong computer skills, including Microsoft Office.
Strong written and oral communication skills.
Ability to work in the community with minimal supervision.
Must have a Fingerprint Clearance Card or be eligible to obtain one.
Must be at least 21 years old at the time of employment.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Professional conduct consistent with ethical practice and agency policies and procedures.
Ability to maintain professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
When driving on agency time or business, a valid Arizona driver license, appropriate liability insurance, and approval for liability coverage through the agency’s insurance carrier are required.

Nice To Haves

Bachelor’s degree preferred.
Experience with an Electronic Health Record preferred.

Responsibilities

Conduct outreach to members who are not currently engaged in services; educate, communicate, and coordinate care with consumers, families, providers, community resources, and other involved parties so services in the individualized service plan are implemented.
Assist in maintaining, monitoring, and modifying covered behavioral health services.
Provide brief telephone or face-to-face interactions to screen and assess a person’s level of care.
Help consumers find resources other than covered services to meet basic needs.
Serve as a point of contact for behavioral health services and facilitate ongoing collaboration, appropriate clinical information sharing, and coordination of care with family, providers, community resources, and other supports or agencies.
Complete brief assessments and service plans focused on coordination between multiple agencies or continued outreach services.
Provide transportation to consumers when appropriate and determined by the clinical team.
Perform basic case management functions for an assigned caseload, including assessment and service planning.
Collaborate with consumers and their families or significant others to implement effective service plans and explain available clinical options, including their advantages and disadvantages, to the team.
Maintain comprehensive clinical records, including documentation of assessments, service delivery, care coordination, and discharge planning.
Continuously evaluate level-of-care determinations and recommend changes to the supervisor.
Follow agency policies, procedures, and standards of care; assist with Quality Management, Quality Assurance, and Utilization Review.
Perform additional related duties and participate in agency fundraising activities as requested.