Case Management Coordinator - Ambulatory Case Management

Cedars-Sinai Medical Center•Beverly Hills, CA

About The Position

The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians provide excellent care to all their patients, who benefit from convenient access to primary and specialty care physicians and seamless coordination of care between them. As a part of Cedars-Sinai, our physicians and staff are partners in quality health care from a medical center that is consistently recognized as one of the finest hospitals in the country. For the 8th consecutive year, we have been named one of the top 20 Physician Groups in Southern California by Integrated Healthcare Associates (IHA). Beyond outstanding benefits, competitive salaries and health and dental insurance we take pride in hiring the best, most passionate employees. Our talented staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for. The Case Management Coordinator, Utilization Management, provides support to the utilization review process. The coordinator works collaboratively with all team members of Utilization Management, Patient and Provider Services, Claims Department and other Care Coordination Department staff. In addition, the coordinator assists in identifying, tracking and coordinating services for patients when needed. The position requires strong written and communication skills and the ability to interact with Medical Directors, Providers, CSMNS members, Medical Group and IPA's to ensure the delivery of high quality, cost effective healthcare and compliant with all state and federal regulations and guidelines.

Requirements

High School Diloma/GED required
1 year Healthcare experience, a general knowledge of medical terminology and experience with community resources and social supports required

Nice To Haves

1 year Previous utilization management or managed care experience; word processing spreadsheet skills also preferred

Responsibilities

Enters data and processes referral authorization requests, to include appropriate coding and quantities.
Answers incoming calls from Providers, IPAs, Medical Groups and other internal and external calls and assists on the queues as needed
Monitors the Fax Inbox and appropriately distributes incoming faxes.
Ensures that internal compliance security measures are met
Verifies member eligibility before processing authorizations
Contacts facilities identified by the UM Nurses/Manager/Director/Medical Director to research any issues (i.e. contract, discharges, services provided).
Identifies non-contracted providers and requests Letter-of-Agreements when requested.
Requests support documentation from IPAs / Medical Groups as requested by the UM Nurses, Medical Directors, or Management
Processes Extensions and Denial Letters, when needed
Prepares Utilization Review Reports as necessary
Assists the Case/Care Managers in coordinating and arranging services for members
Provides assistance to the Claims Department, when requested
Documents all patient specific information in appropriate information systems.
Assists in verifying health plan benefits and coordinating ambulatory services.