Case Management Assistant PRN

HCA Healthcare • Tallahassee, FL

3d

About The Position

The Case Management Assistant (CMA) works under the direction of an RN case manager or social worker to help facilitate patient discharges that require post-acute placement or services, identify and report discharge barriers, and provide administrative support for Case Management functions. The role coordinates with the case management team, tracks post-acute care referrals, communicates referral progress and outcomes, and helps ensure timely discharge planning.

Requirements

• CNA or MA experience required.
• High school graduate or GED.

Responsibilities

• Coordinate with RN case managers and social workers to provide needed support and communicate progress updates throughout the day.
• Refer patient questions to the case manager or social worker.
• Provide clerical support during multidisciplinary rounds, including updating NATE Tempo at the direction of the team.
• Submit referrals through web-based referral systems to requested post-acute care providers and send the appropriate medical-record information for the required level of care.
• Monitor patients with post-acute care referrals and intervene to expedite discharge, prioritizing timely contact and follow-up with providers.
• Send additional information to post-acute care providers when requested.
• Communicate referral status, bed availability, and unresolved barriers to RN case managers and social workers.
• Communicate post-acute care referral results to patients and obtain signed Patient Choice letters.
• Monitor planned discharge dates for Medicare patients and deliver the Important Medicare Message according to facility policy.
• Deliver the Beneficiary Notice to patients identified as being in the BPCI-A program, at Bundle Payment hospitals.
• Obtain physician signatures on required Case Management documents and forms.
• Depending on facility practice, arrange transportation, send information to the Transfer Center, and prepare discharge packets for post-acute care transfers.
• Use Case Management systems, standards, and processes, and maintain knowledge of and relationships with post-acute care providers.
• Demonstrate knowledge of regulatory requirements and HCA Ethics and Compliance policies, and adhere to the Code of Conduct and Mission and Value Statement.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan and flexible spending accounts.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED