Case Management Assistant PRN

HCA Healthcare • El Paso, TX

12d • Onsite

About The Position

The Case Management Assistant works under the direction of an RN Case Manager or Social Worker to facilitate patient discharges requiring post-acute placement or services and to identify and report discharge barriers. The role coordinates timely referrals, facilitates payer authorizations where applicable, and provides support for tasks that do not require licensed personnel.

The assistant coordinates with case management staff, tracks post-acute care referrals and placement progress, communicates referral status and barriers, and supports patients with discharge-related information and notices. The role also provides clerical support for multidisciplinary rounds and discharge planning, makes outpatient hemodialysis appointments, obtains required signatures, and may coordinate transportation and discharge packets according to facility practice. The position uses case management systems and processes and maintains knowledge of post-acute care providers, payers, regulatory requirements, and HCA policies.

Requirements

• Medical knowledge and terminology required.
• At least two years of experience in a health care setting required.

Nice To Haves

• Associate degree preferred.
• Current license or certification as a health care professional, such as CNA or EMT, preferred.

Responsibilities

• Coordinate with the RN Case Manager and Social Worker to provide needed support and communicate progress updates throughout the day.
• Refer patient questions to the case manager or social worker.
• Provide clerical support for multidisciplinary rounds, including updating NATE Tempo at the direction of the team.
• Submit referrals through the web-based referral system (nH Discharge/Other) to requested post-acute care providers, including the appropriate medical-record information for the level of care.
• Make appointments for outpatient hemodialysis.
• Monitor patients with post-acute care referrals and intervene to expedite placement; prioritize work for timely contact and intervention with post-acute care settings.
• Send additional information to post-acute care providers when requested.
• Communicate referral status, bed availability, and unresolved barriers to RN Case Managers and Social Workers.
• Communicate post-acute care referral results to patients, including obtaining a signed Patient Choice letter.
• Monitor planned discharge dates for Medicare patients and deliver the Important Medicare Message (IMM) according to facility policy.
• Deliver the Beneficiary Notice to patients identified as being in the BPCI-A program at Bundle Payment hospitals.
• Obtain physician signatures on required case management documents.
• As applicable to facility practice, arrange transportation, send information to the Transfer Center, and generate discharge packets for post-acute care transfers.
• Use case management systems, standards, and processes; maintain knowledge of and develop relationships with post-acute care providers and payers.
• Demonstrate knowledge of regulatory requirements and HCA Ethics and Compliance policies, and adhere to the Code of Conduct and Mission and Value Statement.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Time-away programs, including paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) plan with a 100% match on 3% to 9% of pay based on years of service, an Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree