Case Management Assistant - Medical Assistant

Gonzaba Medical Group•San Antonio, TX

13d•Onsite

About The Position

The Case Management Assistant assists Case Management Nurses by scheduling hospital follow-up appointments and appointments for the High-Risk Team. This role acts as a float and occasionally provides direct and indirect patient care in patients’ homes alongside a Physician Assistant. The position also supports patient access to healthcare and community resources, transportation, high-risk patient tracking, and clinical care activities within the scope of the employee’s training. The role requires accurate, timely work and strict confidentiality of member and company information. The assistant is responsible for maintaining clinical competencies in accordance with Gonzaba Medical Group policy, and for cleaning, stocking, and maintaining instruments and equipment. Depending on assignment, work takes place in a clinical or office setting in a clinic environment, with exposure to conditions common to a clinic. The position requires driving a company or personal vehicle. Employees must pass a motor vehicle history check and maintain a valid Texas driver license and current insurance to be eligible for mileage reimbursement. National Registered or Certified Medical Assistant certification is required for initial and continued employment.

Requirements

Minimum high school education or equivalent.
Certificate of completion from an accredited medical assistant school, or equivalent medical training.
Current CPR certification with AED; certification must be kept current.
National certification as a Registered or Certified Medical Assistant is required for initial and continued employment. Accepted certifications include AAMA CMA, ARMA RMA, NAHP NRCMA, or another association approved by GMG Human Resources.
Must successfully complete a motor vehicle history check and possess and maintain a current valid Texas Driver License.
Must maintain proof of current vehicle insurance to be eligible for mileage reimbursement when using a personal vehicle.
Skilled in using computer and EMR systems.
Knowledge of word-processing, spreadsheet, Internet, and database software.
Strong phlebotomy skills are essential.
Ability to lift up to 40 pounds without assistance and perform the listed physical activities.
Ability to work efficiently under pressure.
Ability to maintain confidentiality and prioritize patient safety.

Nice To Haves

At least one year of experience in a clinic, doctor’s office, or hospital is preferred.

Responsibilities

Contact patients and families following hospital discharges to schedule timely follow-up appointments.
Communicate patient concerns promptly to Case Management Nurses for attention and follow-up.
Schedule patients with High-Risk Team providers for appropriate visits and care based on the HRT audit.
Assist with tracking high-risk patients and completion of the audit plan.
Receive inbound calls and assist patients with health-plan or care-related matters.
Provide patients with information about community resources that support healthcare and social needs.
Arrange transportation to and from healthcare visits.
Occasionally provide direct and indirect patient care in patients’ homes alongside a Physician Assistant.
Perform patient care activities within the scope of training, including monitoring vital signs, applying monitoring devices such as pulse oximeters, venipuncture, and glucose monitoring.
Report and accurately document clinical findings to the provider and/or Physician.
Safely assist patients with transfers between sitting, standing, and lying positions; bathroom access; wheelchair transfers; and wheelchair mobility, prioritizing fall prevention and patient safety.
Clean, stock, and maintain instruments and equipment.
Maintain member and company confidentiality and clinical competencies in accordance with company policy.
Perform other related duties as assigned by the supervisor.