Case Management Assistant

HCA Healthcare • Pensacola, FL

2d • Onsite

About The Position

The Case Management Assistant (CMA) works under the direction of an RN case manager or social worker to support patient discharges requiring post-acute placement or services, identify and report discharge barriers, and provide administrative support to Case Management. The role coordinates referrals and related information with post-acute care providers, monitors referral progress, and communicates updates to the care team and patients. The position also supports multidisciplinary rounds, required notices and documentation, and discharge transportation and packet preparation according to facility practice.

Requirements

• High school graduate or GED required.
• Medical knowledge and terminology.
• At least 1 year of healthcare experience.

Nice To Haves

• Associate degree preferred.
• Social Work knowledge preferred.

Responsibilities

• Coordinate with RN case managers and social workers to provide needed support and communicate progress updates throughout the day.
• Refer patient questions to the case manager or social worker.
• Provide clerical support during multidisciplinary rounds, including updating NATE Tempo at the direction of the team.
• Submit referrals through the web-based referral system to requested post-acute care providers and send the appropriate medical-record information for the level of care.
• Monitor patients with post-acute care referrals and intervene to expedite discharge, prioritizing timely contact with providers.
• Send additional information to post-acute care providers when requested.
• Communicate referral status, bed availability, and unresolved discharge barriers to RN case managers and social workers.
• Communicate referral results to patients and obtain signatures on Patient Choice letters.
• Monitor Medicare patients’ planned discharge dates and deliver the Important Medicare Message according to facility policy.
• Deliver the Beneficiary Notice to patients identified as being in the BPCI-A program at Bundle Payment hospitals.
• Obtain physician signatures on required Case Management documents and forms.
• As applicable to facility practice, arrange transportation, send information to the Transfer Center, and generate discharge packets for post-acute care transfers.
• Use Case Management systems, standards, and processes.
• Maintain knowledge of and develop relationships with post-acute care providers.
• Demonstrate knowledge of regulatory requirements and HCA Ethics and Compliance policies, and follow the Code of Conduct and Mission and Value Statement.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED