Case Management Assistant - Medical Assistant

Gonzaba Medical Group•San Antonio, TX

13d•Onsite

About The Position

The Case Management Assistant assists Case Management Nurses by scheduling patient appointments for hospital follow-ups and the High-Risk Team. The assistant acts as a float and may provide direct and indirect patient care in patients’ homes alongside a Physician Assistant. The position has no supervisory responsibilities. The role includes coordinating follow-up care, communicating patient concerns to case management nurses, helping patients access health plans and community resources, arranging transportation, and maintaining confidentiality. In home visits, the assistant performs tasks within the scope of their medical assistant training, documents and reports clinical findings, and prioritizes patient safety. The position requires driving a company or personal vehicle and maintaining a valid Texas driver license and current vehicle insurance. Work may take place in a clinical or office setting within a clinic, depending on assignment. The environment may involve exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic. Gonzaba Medical Group seeks team members who demonstrate a strong work ethic and commitment to its culture and core values. Other related duties may be assigned as needs evolve.

Requirements

Minimum high school education or equivalent.
Certificate of completion from an accredited medical assistant school, or equivalent medical training.
Current CPR certification with AED; certification must be kept current.
National certification as a Registered or Certified Medical Assistant is required for initial and continued employment. Accepted certifications include AAMA CMA, ARMA RMA, NAHP NRCMA, or another association approved by GMG Human Resources.
Strong phlebotomy skills.
Skilled in using computer and EMR systems.
Knowledge of word processing, spreadsheet, Internet, and database software.
Must maintain a current valid Texas driver license and current vehicle insurance.
Ability to work efficiently under pressure.
Ability to lift up to 40 pounds without assistance.
Manual dexterity and ability to sit, stand, stoop, reach, kneel, crouch, bend, and walk.
Close vision and ability to adjust focus.

Nice To Haves

At least one year of experience in a clinic, doctor’s office, or hospital is preferred.

Responsibilities

Contact patients and families following hospital discharges to schedule timely hospital follow-up appointments.
Communicate patient concerns promptly to case management nurses for attention and follow-up.
Schedule patients with High-Risk Team providers for appropriate visits and care based on the HRT audit.
Assist with tracking high-risk patients and completion of the audit plan.
Receive inbound calls and assist patients with health plans or care-related matters.
Provide patients with information about community resources that support healthcare or social needs.
Arrange transportation to and from healthcare visits.
Maintain strict member and company confidentiality.
Maintain clinical competencies according to Gonzaba Medical Group policy.
Clean, stock, and maintain instruments and equipment.
Provide direct and indirect patient care in the home setting alongside the Physician Assistant.
Perform tasks within the scope of medical assistant training, including monitoring vital signs, applying monitoring devices such as pulse oximeters, venipuncture, and glucose monitoring.
Report and accurately document clinical findings to the provider and/or Physician.
Safely assist patients with transfers between sitting, standing, and lying positions; assist with bathroom use and wheelchair transfers; and push or pull patients in wheelchairs.
Prioritize patient safety and help prevent potential falls.
Drive a company or personal vehicle as required; maintain a current valid Texas driver license and proof of current insurance.