Case Management Assistant / Nursing Admin Assistant

Northern Cochise Community Hospital•Willcox, AZ

9d•Onsite

About The Position

Northern Cochise Community Hospital is seeking a dependable and organized Case Management Assistant / Nursing Admin Assistant to support the RN Case Manager and Nursing Department. This position plays an important role in assisting with discharge planning, insurance authorizations, durable medical equipment coordination, outpatient services, transportation arrangements, follow-up appointments, utilization review support, and documentation in the Electronic Medical Record. The ideal candidate will be professional, detail-oriented, and committed to providing excellent customer service while working closely with patients, families, staff, providers, and members of the interdisciplinary team.

Requirements

Minimum of 6 months of experience in a hospital setting required
Current BLS/CPR certification required in accordance with Northern Cochise Community Hospital policy.
Current certification in non-violent crisis intervention (CPI) required.
Ability to maintain confidentiality of medical, financial, employee, computer, and other sensitive information.
Strong written and verbal communication skills.
Excellent customer service skills and ability to work cooperatively with patients, families, employees, providers, vendors, and the interdisciplinary team.
Strong organizational skills with the ability to manage records, documentation, follow-up tasks, and competing priorities.
Basic computer skills and ability to use standard office equipment.

Nice To Haves

1 year of hospital experience preferred.

Responsibilities

Assist the Case Manager and Nursing Department with Administration duties and discharge planning and coordination of patient care needs.
Prepare and review packets, obtain insurance authorizations, and support utilization review requests by phone, fax, and website updates.
Coordinate durable medical equipment, outpatient services, transportation, transfers to another level of care, and follow-up appointments as directed.
Provide patients with access to available primary care providers and community resources prior to discharge.
Document appropriate case management information in the Electronic Medical Record.
Attend weekly interdisciplinary team meetings and assist with accurate documentation.
Answer phones, route calls, take messages, and provide routine information as needed.
Develop and maintain records and files for efficient departmental operations.
Operate standard office equipment, including computer, fax, copier, calculator, and related tools.
Perform related duties as assigned.