Case Management Aide - Savannah, GA

Lemoine•Savannah, GA

20h•Onsite

About The Position

The Workforce Group, a LEMOINE company, is seeking compassionate, organized, and detail-oriented Case Management Aides for the Georgia Housing Recovery & Rehousing Program (GA HRRP). Based in Savannah, Georgia, this support role assists onsite Case Managers serving individuals and families affected by disaster events. The aide performs administrative tasks, supports applicant intake, and helps ensure that required documentation is collected and tracked. It is suited to individuals seeking entry-level experience in housing services, case coordination, or disaster recovery programs. The role involves supporting field-office and recovery-site operations, communicating respectfully with applicants, and maintaining confidential records in accordance with program guidelines. During active deployments, the aide must be willing and able to work flexible hours, including evenings and weekends.

Requirements

High school diploma or equivalent.
Strong communication and organizational skills.
Attention to detail and commitment to supporting disaster-impacted communities with compassion and efficiency.
Ability to handle sensitive information confidentially and professionally.
Comfort working in a fast-paced and dynamic environment.
Basic computer skills and ability to learn data-entry systems.
Willingness and ability to work flexible hours, including weekends and evenings, during active deployments.

Nice To Haves

Previous experience in administrative support, customer service, or human services.
Prior administrative, clerical, or support experience in human services, housing programs, or customer-facing roles.
Bilingual skills.

Responsibilities

Assist Case Managers with in-person intake and eligibility screening by preparing and organizing intake forms and materials.
Collect and review applicant documentation for accuracy and completeness.
Enter data into case management systems and maintain confidential records in accordance with program guidelines.
Respond to applicant questions and clearly and respectfully explain next steps.
Support coordination of daily operations at field offices and recovery sites.
Help schedule appointments and track applicant progress through the placement process.
Collaborate with Case Managers, site leads, and local partners to support efficient service delivery.
Identify and escalate concerns or issues to appropriate team members for resolution.
Maintain professionalism and empathy in high-stress, fast-paced environments.
Perform other job-related duties as assigned.