Regional Case Management Lead - Savannah, GA

Lemoine•Savannah, GA

16h•Onsite

About The Position

LEMOINE is seeking a compassionate, strategic, and experienced Regional Case Management Lead to support the Georgia Housing Recovery & Rehousing Program (GA HRRP). Based in Savannah, Georgia, this regional leadership role oversees multiple layers of case management staff—including Lead Case Managers, Case Managers, and Case Aides—to ensure effective delivery of housing-related services to individuals and families impacted by disaster events. The role drives operational excellence, provides supervisory oversight and mentorship across teams, and collaborates with leadership, site supervisors, and community partners to meet program objectives. LEMOINE is a Great Place to Work®-Certified company whose professionals partner with federal, state, and local governments to meet community needs. The company is an equal opportunity/affirmative action employer. All qualified applicants receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

Requirements

Bachelor’s degree in social services, human services, emergency management, or a related field.
At least 3 years of experience in case management or a related field.
At least 1–2 years in a regional, supervisory, or lead role.
Demonstrated leadership and team management abilities across multi-site operations.
Strong interpersonal, organizational, written, and verbal communication skills.
Ability to manage complex cases, mentor staff, and enforce program standards.
Problem-solving and critical-thinking skills, and discretion with sensitive information.
Ability to work independently and collaboratively in a dynamic, mission-driven environment.

Nice To Haves

Prior experience with disaster response, housing programs, or government-funded recovery efforts is strongly preferred.
Bilingual skills are a plus.

Responsibilities

Provide regional oversight and supervision of Lead Case Managers, Case Managers, and Case Aides across multiple sites.
Monitor daily operations to ensure consistent, accurate, and timely service delivery.
Support Lead Case Managers in managing staff performance and resolving operational or client-related escalations.
Ensure complex eligibility documentation is reviewed and high-needs cases are resolved appropriately and promptly.
Provide ongoing coaching, performance feedback, and training to improve staff capabilities and adherence to program policies.
Collaborate with program leadership, site supervisors, and local stakeholders to support efficient workflows and clients.
Oversee the accuracy and compliance of case documentation and data systems, ensuring reporting meets program and confidentiality requirements.
Lead process improvement efforts, including introducing tools, workflows, and best practices to improve case management operations.
Serve as a primary contact for high-level issues and ensure consistent communication across regional sites.
Perform other job-related duties as assigned.