Case Coordinator

DISPUTE RESOLUTION CENTER INC•City of Middletown, NY

2d•$22 - $24

About The Position

The Case Coordinator manages referrals to mediation in Orange, Putnam, Sullivan, and Ulster Counties. The role processes community and divorce mediation cases, supports clients, coordinates mediation sessions, maintains case records, and works with courts, police, social services, schools, other human service agencies, mediators, arbitrators, volunteers, and staff. The position also monitors case compliance, supports reporting and office activities, and performs other ADR contract-related tasks assigned by the Executive Director.

Responsibilities

Intercept referrals from courts, police, social services, area schools, and other human service agencies, and assist with processing community and divorce mediation cases.
Maintain accurate and confidential case files, provide resources and support to clients, and open and close files.
Conduct intakes and screenings, and schedule mediation sessions.
Complete Caseload Manager recordkeeping.
Prepare statistical data for reporting.
Follow up with referring institutions.
Answer inquiries regarding community and family programs.
Monitor cases for non-compliance and address problems through conciliation, additional mediation, or return to court.
Develop and maintain effective working relationships with referring institutions.
Support mediators and arbitrators by identifying potential problem areas associated with cases.
Review agreements and suggest alternative human service agencies for follow-up support services.
Assist with preparation for in-service activities and other office activities.
Attend regularly scheduled staff meetings and meetings with the supervisor.
Help set case-management goals and monitor volunteer progress.
Immediately report problems with staff, volunteers, or cases to the Executive Director for coordination of a response.
Perform other ADR contract-related tasks assigned by the Executive Director.