Case Coordinator

Circle of Life Home Care and Soaring Eagles Home Care•Winslow, AZ

7d•$20 - $26

About The Position

Circle of Life is a home care agency serving six states and providing services for seniors, children, and people with disabilities. The organization’s mission is to “honor those we serve” and help clients remain independent in their homes and communities. The Case Coordinator will join the Winslow team and coordinate client services and Personal Care Attendant (PCA) staffing, onboarding, records, communication, and follow-through. The role also includes community outreach and supporting a respectful, collaborative workplace focused on clients and underserved communities.

Requirements

Associate degree or equivalent from a two-year college or technical school, or one or more years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of computer systems, including Microsoft Suite, with an emphasis on Outlook, SharePoint, Excel, and Microsoft Teams.
Ability to manage time, handle stressful situations, and work with deadlines.
Willingness to assist, encourage, and honor those served.

Responsibilities

Process PCA new-hire applications and assist with onboarding.
Conduct required monthly home visits and client wellness visits when needed.
Process new client inquiries, assessments, and requests.
Maintain accurate system records and ensure employee records are current.
Create PCA schedules according to clients’ care plans.
Communicate frequently with care providers, clients, and PCAs to provide service updates.
Report PCA and/or client incidents and follow through on escalated complaints and claims.
Supervise PCAs by setting expectations for attendance, performance, and conduct.
Arrange training for new and current employees.
Perform caseload audits and respond to audit requests for PCA and other files.
Keep the office/workspace professional, neat, clean, orderly, and generally free of clutter.
Participate in weekly PCA/client meetings with the Regional Director as required.
Attend promotional and outreach events in the local community.