Case Coordinator

State of Indiana•Indianapolis, IN

10d

About The Position

The Case Coordinator works within Indiana’s Worker’s Compensation system to facilitate resolution of disputed claims. The role deals directly with unrepresented (pro-se) parties, identifies issues in cases, and guides pro-se claimants through the process. The goal is to resolve claims before they reach formal hearings; when a hearing is necessary, the coordinator helps prepare the pro-se claimant. The coordinator is typically assigned to particular Hearing Members and court administrators. The role gathers information and communicates with parties when it would be inappropriate for the Hearing Member or court administrator to do so. It also serves as a liaison to the worker’s compensation community and processes and approves electronic filings.

Requirements

At least 3 years of experience in a similar ombudsman-type role; related certifications and coursework may be considered relevant.
Ability to work with a range of clientele, including injured workers, lawyers, insurance adjusters, and the Single Hearing Member Judge.
Excellent written and oral communication skills, including public speaking.
Basic knowledge of Indiana Worker’s Compensation laws.
Ability to multitask.
Ability to close files in a positive manner to save time and hearing expenses.
Ability to maintain a neutral relationship among plaintiffs, defense attorneys, adjusters, and representatives of worker’s compensation insurance carriers.
Willingness to travel occasionally to hearing locations around the state as needed.
Bachelor’s degree is the base level of education; experience in related fields may suffice.

Nice To Haves

Related certifications and coursework may be considered relevant.
Experience in related fields may suffice for the bachelor’s degree requirement.

Responsibilities

Facilitate the resolution of disputed claims within the Worker’s Compensation system.
Deal directly with unrepresented (pro-se) parties, identify issues in cases, and guide pro-se claimants through the process.
Seek to resolve claims before they reach the formal hearing process.
Prepare pro-se claimants when a hearing is necessary.
Gather information and communicate with parties when it would be inappropriate for the Hearing Member or court administrator to do so.
Act as a liaison to the worker’s compensation community, including hospitals, nurse case managers, adjusters, unions, school corporations, attorneys, and insurance companies.
Answer general questions about worker’s compensation matters.
Process and approve electronic filings by parties.
Participate in CLE training as directed and/or needed.
Travel occasionally to hearing locations around the state as needed.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.