Case Coordinator

GATEWAY CSB PEO LLC•Lyons, GA

About The Position

The Case Coordinator provides a broad range of paraprofessional social services to individuals and their families. The role coordinates services, monitors service delivery, supports treatment planning, facilitates communication among stakeholders, and assists individuals in achieving identified goals. The coordinator serves as a liaison for social services and community resources while supporting continuity of care and quality service delivery. The position operates across office, residential, program, and community settings, with moderate travel between Gateway locations and throughout the community. It requires a bachelor’s degree in a social service field and one year of full-time experience in social services delivery, or a master’s degree in a social service field. A valid Georgia driver’s license is required. The employee must maintain applicable qualifications, certifications, licenses, continuing education, competency validations, and required training.

Requirements

Bachelor’s degree in a social service field and one year of full-time experience in social services delivery, or a master’s degree in a social service field.
Valid Georgia Driver’s License.
Knowledge of state, local, and federal regulations affecting developmental disability services.
Knowledge of agency confidentiality policies and procedures.
Knowledge of Individual Service Plans and related service-planning processes.
Knowledge of community resources and support services.
Knowledge of agency safety policies and procedures.
Knowledge of case management principles and procedures.
Ability to identify disruptive or problematic behaviors and respond appropriately.
Ability to develop training and educational materials.
Ability to assist and supervise individuals with activities of daily living.
Ability to safely operate agency vehicles in accordance with organizational policies and traffic laws.
Ability to assess individual strengths, abilities, and service needs.
Ability to maintain accurate documentation and records.
Effective verbal and written communication skills.
Ability to work collaboratively with families, providers, and community agencies.
Ability to organize work activities and manage multiple priorities.
Must maintain applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training.
Must pass mandatory pre-employment drug testing.
Must be able to meet the stated physical demands, including frequently walking, sitting, standing, and kneeling; occasionally climbing, balancing, bending, and stooping; and frequently lifting or moving up to 15 pounds.
Must be able to sit for extended periods while working at a computer and travel between Gateway sites and community locations.

Responsibilities

Ensure assigned records and charts comply with agency, state, and federal regulations.
Collaborate with staff to ensure documentation is accurate and completed within required timeframes.
Prepare and distribute reports and correspondence to supervisors, team members, and other appropriate individuals.
Participate in departmental meetings, treatment team meetings, annual ISP meetings, ISP addendums, and other required meetings.
Participate in intake activities and gather information from individuals, family members, caregivers, physicians, and community agencies.
Assist individuals with community integration, community awareness, socialization, recreation, and leisure opportunities.
Schedule psychiatric, medical, and other follow-up appointments to support continuity of care.
Serve as a liaison among individuals, family members, significant others, physicians, providers, and organizational departments.
Monitor individual progress toward treatment and service goals.
Develop and maintain community resource contacts to facilitate service delivery and supported employment opportunities.
Attend seminars, conferences, and job-related training programs.
Oversee services, supports, care, and treatment provided to assigned individuals.
Participate in developing and monitoring Individual Service Plans and Individual Recovery Plans.
Assist with diagnostic, behavioral, functional, and educational assessments as appropriate.
Support the development and implementation of behavior support plans.
Implement assessment, care, and treatment activities within scope of practice.
Support high-intensity services, including assessments, evaluations, crisis services, and related interventions.
Coordinate services and supports for assigned individuals.
Monitor compliance with service planning and documentation requirements.
Facilitate communication and collaboration among stakeholders.
Support community integration and skill-development activities.
Maintain accurate records and documentation.
Coordinate appointments and follow-up services.
Identify and link individuals to community resources.
Perform related duties as assigned.