Case Coordinator

State of Indiana•Indianapolis, IN

About The Position

The Case Coordinator provides paraprofessional, technical, and fiscal support to Vocational Rehabilitation (VR) Counselors and other professional VR staff. The role completes case management and coordination tasks to support timely processing of VR cases and quality service delivery. It supports VR eligibility determinations by obtaining consumer records from medical facilities, psychologists, schools, employers, other state agencies, and other sources. The coordinator also provides VR Orientation to program applicants in group or individual settings. Some travel is required. The ideal candidate has two years of college coursework and one year of experience providing direct client services in a social services setting. Additional education or experience may substitute. A degree is not required. Salary traditionally starts at $42,900 and may be commensurate with education and work experience. The role may be used in a supervisory capacity based on agency needs.

Requirements

Specialized knowledge of the program area, including pertinent rules and regulations.
Knowledge of applicable legislation, guidelines, agency policy, and professional standards and practices.
Ability to research, analyze, and compile information on topics related to the program area.
Ability to communicate effectively.
Ability to participate effectively in group decision-making.
Tact when dealing with agency personnel and the public.
Specialized knowledge of accounting and budgeting.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Two years of college coursework and one year of experience providing direct client services in a social services setting; additional education or experience may substitute.

Responsibilities

Research and compile information about program procedures, needs, and policies.
Answer customer questions about program policies and procedures.
Establish, organize, and maintain current and historical program files.
Assist with program reports, application development, budget allocations, and purchasing consultative services.
Maintain, monitor, and order program assets.
Assist the supervisor with developing and planning the overall program and its role within the agency.
Schedule, prepare, and distribute program-related training materials.
Support VR eligibility determinations by acquiring consumer records from relevant sources.
Provide VR Orientation to program applicants in group or individual settings.
Complete case management and coordination tasks to support timely VR case processing and quality service delivery.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.