Case Coordinator
About The Position
Under the direction of the Senior Intake Counselor, the Case Coordinator supports the successful transfer of patients between inpatient and outpatient services. The role contributes to integrated behavioral health services by coordinating with patients, internal teams, external partners, and community providers. Work includes transportation coordination, care coordination, referrals, administrative support, and helping clients access necessary services. The Case Coordinator collaborates with transportation and higher-level care coordinators, clinicians, care managers, medical providers, and community partners to reduce barriers to treatment, improve continuity of care, and promote timely access to behavioral health services. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m., with flexibility as needed. Duties include maintaining confidentiality and compliant records; assisting with higher-level-care arrangements, referrals, and client follow-up; coordinating with hospitals, residential programs, outpatient providers, and referral agencies; coordinating transportation and resolving related scheduling or authorization issues; documenting activities in the electronic health record; supporting data collection and quality-improvement initiatives; monitoring work queues and alerts; and participating in supervision, meetings, training, and continuing education. The role may include offsite services and collecting breath and urine samples for alcohol and other drug testing. Other duties may be assigned, and management may change the duties of the position.
Requirements
- Bachelor’s degree in human services, psychology, social work, sociology, or equivalent experience; the posting also describes a bachelor’s degree as preferred.
- CASAC-T, CASAC-P, or CASAC credential, or demonstrated progress toward obtaining CASAC-T.
- Maintain a valid driver’s license and an acceptable driving record.
- Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
- Knowledge of behavioral health, substance use disorder, levels of care, and community resources.
- Ability to communicate with outside agencies to help patients access appropriate higher-level care.
Responsibilities
- Maintain confidentiality and follow applicable 42 CFR, HIPAA, OASAS, and agency requirements.
- Demonstrate professional ethics and maintain healthy professional relationships and boundaries with clients, coworkers, and community partners.
- Assist clinicians and care coordinators with arranging higher levels of care based on clinical recommendations.
- Coordinate communication with hospitals, residential programs, outpatient providers, and other referral agencies.
- Identify community resources to help reduce barriers to treatment.
- Assist with referrals, client follow-up, and communication with community providers as part of care coordination.
- Support patients in accessing appropriate higher-level care and community resources.
- Maintain client records and complete timely, accurate documentation in accordance with agency policies and regulatory standards.
- Coordinate transportation through medical answering services, public transportation, volunteer services, and contracted transportation providers.
- Assist with transportation authorization issues and scheduling concerns.
- Document transportation activities, referrals, outreach efforts, and care coordination services in the electronic health record.
- Manage transportation requests and update records for cancellations, no-shows, and appointment changes.
- Maintain accurate demographic and insurance information in the electronic health record.
- Assist with data collection, monthly reports, and quality-improvement initiatives.
- Monitor assigned work queues, voicemails, and transportation alerts.
- Support scheduling and coordination activities for the coordination team.
- Participate in supervision, staff meetings, required training, and continuing education, and follow supervisor directives.
- Ensure prompt medical attention in cases of illness or accident; report incidents to the Program Director or Supervisor and complete required incident reports and documentation.
- Collect breath and urine samples for alcohol and other drug testing to assist in reaching a higher level of care.
- Attend relevant training while pursuing or maintaining CASAC-T or CASAC-P credentials.
- Perform offsite services as needed.
- Convey information within and between agencies and maintain effective interagency and intra-agency communication.
- Maintain sensitivity and responsibility in public relations within the community.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
