Case Aide (50030)

Lutheran Services Florida • Winter Haven, FL

10d

About The Position

Lutheran Services Florida is seeking a Case Aide to assist with day-to-day tasks that ensure case management services are provided to clients in a timely manner. The role supports client eligibility, enrollment, documentation, referrals, transportation, and follow-up services. The Case Aide maintains a flexible, organized, and efficient schedule and may be required to work extended hours.

The position requires sensitivity to clients’ cultural and socioeconomic characteristics and needs, discretion when handling sensitive matters, and the ability to work both independently and as part of a team. The Case Aide reports to the Lead Case Manager and helps ensure accurate, complete, and timely reports and documentation for ORR and LSF.

Requirements

• High school diploma or GED, another relevant degree, or equivalent experience.
• Experience working with clients and comfort working closely with a diverse client base.
• Clerical, typing, and computer proficiency.
• Good written, verbal communication, and interpersonal skills, including persuasive abilities.
• Discretion and good judgment when dealing with sensitive issues.
• Ability to work with the public and follow written and oral instructions.
• Ability to work independently with minimal supervision, take initiative, and follow through to complete assignments.
• Dependability and reliability.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Clean, valid Florida driver license, reliable transportation, and proof of insurance; a driving record transcript will be requested at hire.
• Ability to sit and stand for long periods and use a telephone, computer, and other office equipment.
• Ability to work in a fast-paced environment and work flexible and long hours.
• Ability to react productively to change and handle other essential tasks as assigned.

Responsibilities

• Request official documents to determine participant eligibility and ensure clients are enrolled in the program’s internal intake system.
• Upload DHS eligibility documents to CMS and WEB-RSDS systems.
• Complete ACCESS forms for Cash, Food Stamps, and Medicaid when needed, and provide clients copies of registration forms and documents sent to DCF.
• Transport clients to appointments, visits, interviews, or other destinations as required by program contracts.
• Create client intake case files and assist with filing, closing, and maintaining physical records.
• Compile electronic and physical files for ORR or DCF upon request.
• Assist case management with creating FSSP packets, entering data and documentation, and providing CRS orientation as part of a client’s CRS plan.
• Conduct follow-up service phone calls every 30 days after clients are registered in the program.
• Assist with coordinating referrals for in-house services.
• Attend required organizational trainings and facilitate trainings as needed.
• Attend departmental and program meetings and implement changes to policy or practice.
• Assist with submitting monthly reports and provide information for monitoring activities.
• Travel as needed for trainings, conferences, or client transportation.
• Attend training to support professional growth in case management documentation or other topics identified by the Program Manager.
• Maintain a safe, clean, and hazard-free work area and ensure proper supervision of youth at all times.
• Work on special projects with minimal supervision and provide backup for the legal assistant when absent.
• Perform other duties as assigned or required.

Benefits

• Medical, dental, and vision coverage
• 24/7 online access to doctors through telehealth
• Employee Assistance Program
• Employer-paid life insurance equal to one times salary
• 13 paid holidays and one floating holiday
• Paid time off starting at 16 working days per year
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED