SDS - Case Aide

Human Resources•Albany, OR

5d•$21 - $30•Onsite

About The Position

The Case Aide provides assistance to staff in specific units within the Senior & Disability Services Program and is a mandatory reporter by statutory requirement. The position is FLSA non-exempt, eligible for overtime, and union represented. It supports unit operations through data entry, information gathering and tracking, communication with staff and clients, care-plan monitoring, and preparation for meetings and presentations. It also maintains client files and paperwork, reviews client data in state systems for quality assurance, and assists with legal-process tracking and follow-up as applicable to the unit. The role requires courteous, respectful, and effective collaboration with clients, colleagues, supervisors, and agency staff, including people from diverse backgrounds. Regular and on-time attendance is required. The employee receives general supervision from Senior & Disability Services Program Supervisors and has no supervisory responsibilities.

Requirements

High school graduation or equivalent and three years of experience, or a satisfactory equivalent combination of education, training, and experience demonstrating the knowledge, skills, and abilities to perform the job.
Excellent knowledge of business English, spelling, and punctuation.
Considerable knowledge of modern office practices and procedures.
Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations.
Knowledge of general bookkeeping procedures.
Ability to understand verbal and written operating instructions and procedures and initiate suggestions for appropriate involvement.
Ability to read, prepare, and understand statistical reports and recognize mathematical and/or data-entry errors.
Ability to work courteously and efficiently with staff and the public.
Ability to identify significant policy inquiries and refer them to a supervisor.
Ability to work independently, handle multiple projects and a high volume of work, and initiate work with minimal supervision.
Ability to operate standard office machines and equipment and a multi-line telephone system.
Ability to communicate effectively orally and in writing and type accurately.
Knowledge of and ability to use personal computers, word-processing software, and database software.
Skills in performing detailed and complex clerical tasks.
Possession of a valid Oregon driver’s license or ability to travel throughout a two-county area.
Successful completion of a criminal history check, driving record check, and fingerprinting.

Nice To Haves

Bilingual English/Spanish skills are encouraged.

Responsibilities

Enter data in a variety of formats.
Collect, compile, and retrieve unit-specific tracking information and reports as directed.
Communicate with unit staff about paperwork and tracking.
Answer and return phone calls as appropriate for unit work, including general inquiries and scheduling.
Assist with monitoring care plans and communicate as appropriate.
Assist unit staff with research and requests for meeting or presentation preparation.
Maintain, communicate, and enter prior authorization information for payment and authorization of ancillary services appropriate to the unit.
Maintain client files and paperwork in accordance with local procedures and state requirements, including completing narration and/or uploading documents to unit-specific data management systems.
Reconcile and review client data in various state systems for quality assurance.
Assist with receiving, tracking, and following up on legal processes as applicable to the unit.
Provide backup support for absences or workload management within the Case Aide and In-Home Assistant teams as needed.
Participate in regular meetings and committees and attend training as directed.
Work collaboratively with clients and colleagues from diverse backgrounds in support of an inclusive and respectful environment.
Maintain regular and on-time attendance and perform other job-related duties requested by the supervisor.