Case Aide - The Lirio

Housing Works • New York, NY

61d • $18 - $19 • Onsite

About The Position

As part of the support services team at The Lirio, the Case Aide provides day-to-day support to residents as they work toward long-term housing stability, wellness, and community integration. The Case Aide works under the direction of Case Managers and Program Leadership to assist residents in implementing service plans, developing independent living skills, accessing needed services, and maintaining safe and stable housing. All services at The Lirio are provided through the lens of harm reduction, trauma-informed care, resident choice, recovery, and housing retention. To that end, the Case Aide will help residents remain engaged in supportive services, strengthen daily living skills, navigate appointments and benefits, and bridge the gap between residential support and formal clinical case management.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year experience in a residential, shelter, supportive housing, behavioral health, harm reduction, HIV services, or related human services setting.
• Comfort using or learning to use electronic case record systems; training will be provided.

Nice To Haves

• Associate’s Degree or some college coursework in Human Services, Psychology, Social Work, Public Health, or a related field preferred.
• CASAC, Peer Certification, or other relevant behavioral health, recovery, or housing-related credentials are not required but preferred.
• Peer Certification, CASAC, or lived experience are not required, but individuals with these qualifications are encouraged to apply.
• Experience working with people who have experienced homelessness and/or are living with serious mental illness, substance use disorder, HIV, chronic health conditions, or other complex needs strongly preferred.
• Knowledge of trauma-informed care, motivational interviewing, harm reduction, recovery-oriented practice, and housing-first principles preferred.
• Strong interpersonal and communication skills, with the ability to manage conflict and de-escalate situations.
• Ability to work both independently and as part of a multidisciplinary team.
• Bilingual skills, especially Spanish, are a plus.
• Cultural humility, empathy, resilience, teamwork, sound judgment, and commitment to advocacy for people with histories of homelessness, behavioral health challenges, substance use, HIV, and housing instability.
• Dependable, flexible, and able to work assigned shifts, including evenings, weekends, and holidays as needed.
• Able to maintain a high level of resident confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good verbal and written communication skills, including timely communication with Case Managers, Program Leadership, and multidisciplinary team members.
• Ability to work with colleagues to solve problems and support a safe, welcoming residential environment.
• Familiarity with harm reduction, trauma-informed, recovery-oriented, and housing retention practices.

Responsibilities

• Build rapport with residents and provide supportive, respectful, and professional engagement on a daily basis.
• Assist residents with activities and goals identified in their service plans, including housing stability, health care engagement, behavioral health treatment, medication adherence support, benefits maintenance, daily living skills, community integration, and recovery-oriented goals.
• Accompany residents to community-based appointments, including medical, behavioral health, HIV care, benefits, legal, and social service appointments, as needed.
• Utilize motivational interviewing, harm reduction, trauma-informed, and person-centered approaches to encourage resident participation and progress.
• Monitor and encourage resident participation in program activities, groups, wellness services, and community-building opportunities.
• Document resident interactions and service notes accurately and timely in the Electronic Case Record system.
• Communicate observed resident behaviors, concerns, needs, or accomplishments to the assigned Case Manager and participate in case discussions as requested.
• Support new resident orientation and move-in processes, including assistance with understanding building expectations, available services, and community resources.
• Participate in regular safety and wellness checks and collaborate with Residential Aides and other team members to maintain a safe, stable, and welcoming living environment.
• Maintain timely, accurate documentation of resident contacts, service support, wellness checks, and appointment assistance in the Electronic Case Record system.
• Support resident engagement in service plans, program activities, wellness services, and community-building opportunities.
• Communicate resident needs, concerns, accomplishments, and changes in presentation to Case Managers and Program Leadership in a timely manner.
• Demonstrate excellent customer service with residents, staff, vendors, and all other relevant stakeholders.
• Enthusiastically take part in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Perform other related duties as assigned.

Benefits

• Three comprehensive healthcare plans to choose from.
• Housing Works covers most of the healthcare plan; employee pays a portion based on salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED