Case Advocate Supervisor

CASA of Solano County•Fairfield, CA

9d•Hybrid

About The Position

Court Appointed Special Advocates (CASA) of Solano County recruits, trains, and supervises volunteer advocates who provide one-on-one advocacy for foster children. The organization is seeking a full-time Case Advocate Supervisor to provide ongoing education, support, and supervision to volunteer advocates and manage the administrative aspects of open court cases assigned to their caseload. The position is hybrid and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The supervisor works in collaboration with the Program Manager to assign advocates to cases, develop case plans, and support advocates and children throughout the case. The role includes court participation, case recordkeeping, volunteer training, and serving as an emergency contact outside regular office hours. The position also supports waitlist management and participates in CASA team activities and events. CASA of Solano County is committed to equal employment opportunity and a workplace free of discrimination and harassment. The organization encourages applicants of all backgrounds and strongly encourages candidates of color to apply. Because the position involves interaction with the public and program participants, COVID-19 vaccination is highly recommended.

Requirements

Bachelor’s degree in a related field, or equivalent experience.
Two years of related experience in Human Services, volunteer management, or service as a CASA volunteer.
Criminal justice fingerprint clearance.
Valid driver’s license and ability to travel, primarily within Solano County.
Ability to work occasional evenings and weekends.
Physically able to lift and/or move supplies or equipment.
Excellent interpersonal skills and ability to relate to culturally diverse backgrounds.
Ability to work independently under general supervision and make decisions based on established procedures.
Self-starter with exceptional attention to detail.
Ability to maintain strict confidentiality.
Ability to adapt to a changing environment and respond to and manage crises professionally, calmly, mindfully, and respectfully.
Ability to gather data, compile information, and prepare accurate reports.
Ability to make administrative and procedural decisions and judgments.
Strong oral and written communication skills, including telephone etiquette.
Current working knowledge of Microsoft Office and Microsoft 365.
Ability to work within the CASA database and other office software.

Nice To Haves

Working knowledge of the juvenile and child welfare system, or social services.

Responsibilities

In collaboration with the Program Manager, assign volunteer advocates to cases.
Create case plans and support first visits with assigned children.
Supervise and support volunteer advocates throughout their cases, including preparing for court hearings and trials, reviewing draft court reports, troubleshooting, and providing emotional support.
Attend court hearings.
Locate needed services for CASA children.
Manage administrative aspects of cases, including interacting with court officials, submitting court reports, and ensuring volunteers adhere to CASA best practices.
Serve as one of CASA’s emergency contacts outside regular office hours.
Maintain up-to-date case records using the in-house database.
Attend and co-lead quarterly training for new volunteer advocates.
Attend CASA events as needed and requested.
Participate in regular team meetings and complete other tasks as assigned.
Assist with Bridge Advocacy Waitlist Management.