Case Administrator, Safeguarding

UNITED STATES SOCCER FEDERATION 1•Atlanta, GA

10d•Hybrid

About The Position

U.S. Soccer is seeking a compassionate, detail-oriented self-starter to join its Safeguarding group as a Case Administrator. The team handles a high volume of safeguarding-related reports, often referring them to the U.S. Center for SafeSport, U.S. Soccer organization members, and/or law enforcement. The team also administers the Safe Soccer Clearance program, including appeals of adverse participation or membership decisions resulting from background-screening flags. The Case Administrator helps address complex and emotionally challenging matters. The position requires purpose, empathy, emotional intelligence, resilience, and comfort handling sensitive subject matter and engaging thoughtfully with diverse perspectives. The role reports to the Manager, Safeguarding Administration and is based at the National Training Center in Fayetteville, Georgia. The NTC has a hybrid schedule, with in-person office attendance Tuesday, Wednesday, and Thursday each week. U.S. Soccer is committed to supporting the well-being of its Safeguarding team and fostering a culture of openness and care. The organization offers a comprehensive compensation package, a casual work environment, an inclusive culture, and an atmosphere for professional development.

Requirements

Bachelor’s degree from an accredited college or university is preferred; commensurate experience will be considered. A human services-related degree is preferred but not required.
Demonstrated ability to communicate with empathy, compassion, and emotional intelligence across diverse individuals and stakeholders.
Ability to navigate sensitive situations with tact, active listening, and thoughtful responses.
Ability to stay focused, manage multiple tasks, and prioritize effectively.
Service-oriented approach, ability to complete work on time, and sense of urgency in responding to stakeholder needs.
Ability to work independently and collaboratively with other Safeguarding team members.
Ability to maintain confidentiality of sensitive information.
Strong interpersonal skills, a positive attitude, and clear, concise verbal and written communication.
General knowledge of soccer.
Ability to work in fast-paced and demanding environments.
Ability to connect micro-level details to the broader vision and mission.
Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook.

Nice To Haves

Three to five years of case-management experience, such as in child and family services, insurance claims, protective services, social services, or non-clinical case management.
Experience with safeguarding.
Experience working with case-management software.

Responsibilities

Identify flagged background-screening reports and prepare them for review by an independent review panel.
Identify screening reports that must be reported to the U.S. Center for SafeSport and/or law enforcement, and ensure mandatory reporting obligations are fulfilled.
In consultation with the Manager, Safeguarding Administration and the SVP of Compliance & Safeguarding, communicate with U.S. Soccer’s background-screening vendor about questions involving the organization’s flag matrix.
Compile appellants’ information for independent appeals panels and coordinate live-hearing schedules.
Educate appellants and organization members about the appeals process.
Develop and maintain electronic case records.
Review reports received through U.S. Soccer’s reporting mechanisms.
Refer reports to the U.S. Center for SafeSport, relevant organization members, and/or law enforcement when necessary and appropriate.
Support organization members in navigating reporting requirements and educate them about response and resolution options.
Respond to information requests from the U.S. Center for SafeSport and communicate the Center’s notices and decisions to U.S. Soccer members.
Update and maintain U.S. Soccer’s risk management list and the U.S. Soccer Learning Center’s disciplinary list.