24045 - Band 2 Case Administrator (Haverfordwest)

Ministry of Justice UK • Town of Wales, NY

4d • £24,645 - £26,723 • Hybrid

About The Position

This is an administrative role within the Probation Service, supporting probation staff who work with people on probation. Case Administrators help keep the public safe by ensuring administrative processes run efficiently, systems are maintained properly, and probation information is collated and prepared for case files. They handle enquiries from colleagues, agencies and people on probation in a busy environment, using strong communication skills. Posts are based in Probation Delivery Units across the region and may be within a range of Probation Service functions and settings, depending on business requirements. Welsh language skills are desirable. The role is advertised for Haverfordwest, although office, court, team or prison allocations may vary according to business need. The MoJ may allow hybrid working where business needs permit; arrangements are agreed with the successful candidate and reviewed regularly. Standard full-time hours are 37 hours per week, excluding unpaid breaks. Part-time, flexible and job-sharing patterns may be considered where they meet role and business needs. The post is permanent. Starting salary is £24,645, with a stated salary range of £24,645–£26,723, pro-rated for part-time work; new entrants normally start at the minimum of the band. The job description refers candidates to a separate attachment for fuller details of duties and responsibilities.

Requirements

• Must have the right to work in the UK and meet Civil Service nationality requirements.
• Must maintain the legal right to live and work in the Civil Service and the United Kingdom.
• Candidates who require Skilled Worker visa sponsorship are not eligible unless they held a Skilled Worker visa before 22 July 2025 and meet applicable transitional provisions.
• Strong communication skills.
• Empathetic, patient and organised approach.
• Successful candidates must undergo security and identity checks; DBS Standard checks are specified.

Nice To Haves

• Welsh language skills are desirable.

Responsibilities

• Support probation staff working with people on probation.
• Help ensure administrative processes run efficiently.
• Maintain systems properly.
• Collate and prepare probation information for case files.
• Handle enquiries from colleagues, agencies and people on probation.
• Work within the relevant Probation Service function and setting as allocated according to business requirements.

Benefits

• Annual leave of 25 days on appointment, rising to 30 days after five years’ service, plus public holidays.
• Local Government Pension Scheme (LGPS).
• Extensive training and development opportunities.
• Employee-run networks offering advice and support to employees from minority groups and other communities.
• Family-friendly policies, including opportunities to work reduced hours or job share.
• Flexible benefits, including voluntary benefits, retail vouchers and discounts on goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
• Reasonable adjustments during recruitment and in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed