Case Administrator, Safeguarding

United States Soccer Federation 1•Atlanta, GA

9d•Hybrid

About The Position

U.S. Soccer is hiring a Case Administrator for its Safeguarding group, a small team of reporting and response professionals. The role supports U.S. Soccer’s efforts to create a safe, respectful, and inclusive environment across soccer by processing safeguarding reports and administering appeals related to the Safe Soccer Clearance program. The work includes reviewing sensitive reports, referring matters to the U.S. Center for SafeSport, organization members, and/or law enforcement when appropriate, and supporting individuals and members through reporting and appeals processes. The position involves complex and often emotionally challenging subject matter. The successful candidate will be compassionate, detail-oriented, resilient, and comfortable engaging thoughtfully and respectfully with diverse perspectives. U.S. Soccer recognizes the emotional demands of abuse reporting and says it supports team well-being through a culture of openness and care. The position reports to the Manager, Safeguarding Administration and is based at the National Training Center in Fayetteville, Georgia. The NTC has a hybrid schedule, with employees working in person at the office on Tuesday, Wednesday, and Thursday each week. U.S. Soccer offers a comprehensive compensation package, a casual work environment, an inclusive culture, and an atmosphere for professional development.

Requirements

A bachelor’s degree from an accredited college or university is preferred; commensurate experience will be considered.
Demonstrated ability to communicate with empathy, compassion, and emotional intelligence across diverse individuals and stakeholders.
Ability to navigate sensitive situations with tact, active listening, and thoughtful responses.
Ability to stay focused, manage multiple tasks, and prioritize effectively.
Service-oriented approach, ability to complete work on time, and urgency in responding to stakeholder needs.
Ability to work independently and collaboratively with the Safeguarding team.
Ability to maintain the confidentiality of sensitive information.
Strong interpersonal skills, a positive attitude, and clear, concise verbal and written communication skills.
General knowledge of soccer.
Ability to work in fast-paced and demanding environments.
Ability to connect detailed work to the broader organizational vision and mission.
Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook.

Nice To Haves

A degree in a human services-related field.
Three to five years of case management experience, such as in child and family services, insurance claims, protective services, social services, or non-clinical case management.
Experience with safeguarding.
Experience working with case management software.

Responsibilities

Identify flagged background screening reports and prepare them for review by an independent review panel.
Identify screening reports that must be reported to the Center for SafeSport and/or law enforcement, and ensure mandatory reporting obligations are fulfilled.
In consultation with the Manager, Safeguarding Administration and the SVP of Compliance & Safeguarding, communicate with U.S. Soccer’s background screening vendor about questions involving the organization’s flag matrix.
Compile information from appellants for independent appeals panels and coordinate live hearing schedules.
Educate appellants and organization members about the appeals process.
Develop and maintain electronic case records.
Review reports received through U.S. Soccer’s reporting mechanisms.
Refer reports to the U.S. Center for SafeSport, relevant organization members, and/or law enforcement when necessary and appropriate.
Support organization members in navigating reporting requirements and educate them about response and resolution options.
Respond to the Center for SafeSport’s information requests and communicate its notices and decisions to U.S. Soccer members.
Update and maintain U.S. Soccer’s risk management list and the U.S. Soccer Learning Center’s disciplinary list.