Cart Technician I

Total Industries•Pacheco, CA

About The Position

This is a union-represented, full-time position affiliated with the International Association of Machinists and Aerospace Workers AFL-CIO, District Lodge 190. Employees join the union within 30 days of hire. Wages and benefits are established through the collective bargaining agreement. Starting wages are based on relevant skills and experience, with a development plan providing wage increases every six months based on progress until journeyman status; increases after that are typically annual. Union benefits include paid benefits, a retirement pension, access to a 401(k) plan, and 10 paid holidays. At the direction of a Service Advisor, the Cart Technician diagnoses and repairs golf and utility carts, aiming to address the underlying problem rather than its symptoms. The technician identifies additional safety, mechanical, and other repair needs, documents them on work orders, and communicates them to customers to seek approval before performing the work or leaving a job site. The role involves tracking work time to support accurate billing for eight hours each day, coordinating with the Service Advisor to mitigate lost time or overtime, and providing progress updates throughout the day. The position also includes completing and maintaining work orders, conducting post-repair equipment testing and assigned pre-delivery inspections, handling parts and warranty returns, and communicating safety issues to customers and the Service Advisor. Technicians maintain service vehicles or shop bays, keep parts inventory stocked, follow safety and environmental procedures, attend meetings and training, and drive in accordance with company rules. Work takes place indoors and outdoors in fluctuating environments, with travel to customer sites as needed.

Requirements

1 to 2 years of experience working hands-on with equipment, engines, or electrical components.
High school diploma or equivalent.
Excellent written and verbal English communication skills.
Ability to work safely under pressure, follow general directions, and use good judgment when working independently.
Ability to work independently and collaboratively.
Ability to shift priorities and manage multiple tasks in a fast-paced environment.
Ability to act consistently with the company’s values.
Basic computer knowledge and ability to type information and take photos with a mobile device.
Ability to drive a motor vehicle and other industrial equipment, if necessary, to travel to customer sites and test equipment.
Clear background, drug screen, and DMV report.
Ability to lift 25 pounds without assistance.
Ability to operate foot controls or perform repetitive foot movement when driving equipment.

Nice To Haves

Technical school certificate of completion.

Responsibilities

Troubleshoot, repair, and maintain mechanical, electronic, gas/diesel, and hydraulic systems on new, used, and rental golf and utility cart equipment.
Test equipment after repair or assembly to verify performance and compliance with manufacturers’ specifications.
Determine whether additional parts are needed, order necessary parts, and identify follow-up work related to preventive maintenance.
Document additional repairs and time on work orders before closing them, and complete work orders daily.
Return warranty parts within 48 hours of a warranty repair and tag and label parts for identification.
Notify customers when equipment should be red-tagged as unsafe, explain the safety issues, obtain their acknowledgement signature, and notify the Service Advisor.
Complete pre-delivery inspections on new equipment as assigned.
Review work orders for clarity, detail, and completeness before presenting them to customers for signature.
Explain completed work and next steps to customers in person, by text, or by email according to their preference or agreement.
Use personal protective equipment while performing each job.
Track parts inventory in service vehicles and reorder parts as needed.
Keep the van or assigned shop bay clean, organized, and ASEC compliant.
Monitor assigned company vehicle maintenance needs, including cracked windshields, worn tires, and brakes.
Stay current on Toyota products through online training and provided information or materials.
Attend scheduled service and safety meetings and complete assigned safety training on time.
Drive according to established DMV and TMH rules and regulations, while being courteous.
Follow environmental and safety regulations and immediately report potential hazards to a supervisor.
Follow written policies and procedures in the company IIPP Program and Employee Handbook.
Accept other duties, responsibilities, and special projects as directed by management.
Track work time and keep the Service Advisor informed of job progress, lost time, and potential overtime.