Cart & Bag Attendant

Marriott•Newport Coast, CA

About The Position

The Cart & Bag Attendant supports golf course operations and guest service by handling golf carts, bags, clubs, and practice facilities. The role includes transporting carts to and from guest vehicles or group buses; managing golf bags at bag drop and in storage; assisting golfers with carts and equipment; and providing directions to golf-related areas. The attendant distributes score cards and pencils, prepares carts for play, and handles rental clubs, including cleaning and storage after use. The position also involves cleaning, detailing, and restocking carts after each use; documenting cart damage or deficiencies for mechanic review; maintaining golf-related areas; communicating with the golf shop to support efficient operations and guest satisfaction; setting up and breaking down practice stations; and collecting and washing practice balls. The attendant safeguards stored golf equipment and notifies a manager or supervisor of important issues. The role requires following company policies and quality standards, providing welcoming and attentive guest service, maintaining a clean and professional appearance, communicating clearly, and working cooperatively with others. Physical duties include standing, sitting, or walking for extended periods; handling objects weighing up to 50 pounds without assistance; and moving across uneven or slippery surfaces and stairs or ramps. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs and/or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to provide professional guest service and communicate clearly with guests and colleagues.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Transport golf carts to and from guest vehicles and/or group buses.
Pick up and drop off guest golf bags at bag drop.
Provide directions to golfers to golf-related areas.
Assist golfers with carts and equipment.
Distribute score cards and pencils to golfers.
Remove golf carts from storage and stage them for play.
Prepare rental clubs for guest use, then clean and store them after use.
Store, clean, tag, and organize guest clubs in bag room storage.
Clean, detail, and restock golf carts after each use.
Document golf cart damage and deficiencies for mechanic review.
Maintain cleanliness of golf-related areas.
Communicate with the golf shop to support efficient course operations and guest satisfaction.
Set up, reset, and break down practice stations.
Pick up and wash balls from the practice facility.
Ensure the security of golf equipment in storage.
Notify a manager or supervisor of important issues as necessary.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and maintain positive working relationships while supporting team goals.
Comply with quality assurance expectations and standards.
Read and visually verify information, and visually inspect tools, equipment, or machines for defects.
Perform other reasonable job duties as requested by supervisors.