Cart & Bag Attendant

Marriott•Newport Beach, CA

About The Position

The Cart & Bag Attendant supports golf-course operations and guest service by transporting clubs to and from guest vehicles or group buses, handling golf bags at bag drop, providing directions, and assisting golfers with carts and equipment. The role distributes score cards and pencils, stages golf carts for play, and prepares rental clubs for guest use before cleaning and storing them afterward. It also involves organizing, tagging, cleaning, and securing guest clubs in bag-room storage; cleaning, detailing, and restocking carts after each use; and reporting cart damage or deficiencies for mechanic review. The attendant maintains the cleanliness of golf-related areas, communicates with the golf shop to support efficient course operations and guest satisfaction, sets up and breaks down practice stations, and collects and washes practice balls. The role requires following company policies and quality standards, providing attentive and professional guest service, maintaining a clean and professional appearance, protecting company assets and confidential information, and reporting accidents, unsafe conditions, or other important issues to a manager or supervisor. Other reasonable duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in varied formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and use stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to speak with others using clear and professional language.

Responsibilities

Transport clubs to and from guest vehicles and/or group buses.
Pick up and drop off guest golf bags at bag drop.
Provide golfers with directions to golf-related areas.
Assist golfers with carts and equipment.
Distribute score cards and pencils to golfers.
Remove golf carts from storage and stage them for play.
Prepare rental clubs for guest use, then clean and store them after use.
Store, clean, tag, and organize guest clubs in bag-room storage.
Clean, detail, and restock golf carts after each use.
Document golf cart damage and deficiencies for mechanic review.
Maintain the cleanliness of golf-related areas.
Communicate with the golf shop to support efficient course operations and guest satisfaction.
Set up, reset, and break down practice stations.
Pick up and wash balls from the practice facility.
Ensure the security of golf equipment in storage.
Notify a manager or supervisor of important issues as necessary.
Follow company policies and procedures, report accidents, injuries, and unsafe work conditions, maintain a clean and professional appearance, protect confidential information and company assets, and comply with quality assurance standards.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate professionally, maintain positive working relationships, and support team goals.
Perform other reasonable duties as requested by supervisors.