Carrier Sales Manager

Volvo Group•Fort Worth, TX

14d•$81,300 - $122,500

About The Position

Volvo Autonomous Solutions US is hiring a working manager to build and operate the carrier sales desk for time-sensitive freight. The role begins with personally covering freight and expands to recruiting, hiring, and developing a team as the desk grows. The position shapes the desk’s operations and contributes to the logistics network alongside autonomous trucking lanes. The manager will establish workflows, coverage standards, escalation paths, and after-hours coverage. They will set carrier onboarding and compliance requirements, create protocols for high-value, temperature-controlled, and appointment-critical loads, and prioritize daily coverage so time-sensitive freight moves on schedule. They will cover urgent loads and escalations, negotiate spot and contract rates using market data, plan capacity for recurring lanes and seasonal peaks, develop a core carrier network, and manage scorecards. The manager will also work with the autonomous network and TMS teams, recruit and coach carrier representatives and a supervisor as volume grows, recommend scorecards and incentives, and report operational risks to the Operations Manager.

Requirements

At least 5 years of carrier sales experience at a freight brokerage or 3PL.
At least 2 years managing a high-volume carrier team.
Ability to cover freight hands-on while hiring and growing a team.
Hands-on experience recruiting, training, and ramping carrier representatives to full productivity.
Ability to adapt quickly when lanes, rates, or priorities change in a fast-paced environment.
Experience covering freight with tight pickup and delivery windows and maintaining a customer-first standard.
Ability to manage by performance metrics, including coverage, gross profit per load, on-time service, fall-offs, and claims.
An existing carrier network and strong knowledge of carrier compliance and freight fraud prevention.
Fluency in at least one TMS and major load boards such as DAT and Truckstop.

Nice To Haves

Experience launching a new desk, office, or service line in an established or early-stage company.
Hands-on experience using MasterMind TMS by Mastery Logistics Systems.
Specialized freight experience in expedited, reefer, pharmaceutical, or high-value loads.
Experience designing representative scorecards, commission structures, booking automation, or desk-level AI tools.

Responsibilities

Build and operate the carrier sales function for time-sensitive freight, initially covering freight hands-on.
Establish workflows, coverage standards, escalation paths, and after-hours coverage.
Set carrier onboarding and compliance rules for authority, insurance, safety, and fraud screening.
Develop and enforce protocols for high-value, temperature-controlled, and appointment-critical loads.
Set daily coverage priorities to ensure time-sensitive loads move on time.
Personally handle urgent loads, escalations, breakdowns, and carrier fall-offs.
Negotiate spot and contract rates using market data.
Develop capacity plans for recurring lanes and seasonal peaks, and build a core carrier network.
Run scorecards and partner with the autonomous network team to cover freight around autonomous lanes.
Hire, onboard, and coach carrier representatives and a supervisor as volume grows.
Recommend performance scorecards and incentive plans.
Collaborate with the TMS team on automated tools.
Report operational risks to the Operations Manager.