Carrier Representative

Suddath Companies•Jacksonville, FL

10d•Onsite

About The Position

The Carrier Representative builds and maintains strong relationships with transportation providers to secure timely, cost-effective, and reliable freight solutions. The role negotiates rates, secures carrier capacity, and coordinates shipments to meet customer requirements in a fast-paced, high-volume logistics environment. It focuses on exceptional service, operational efficiency, proactive communication, and attention to detail. The position works with carriers and internal teams to coordinate shipments, resolve service issues, maintain accurate records, and improve carrier performance. The employee works in a climate-controlled office with adequate ventilation and usually moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent required.
Two to three years of experience in transportation brokerage desired.
Strong verbal and written communication skills.
Ability to build and maintain effective working relationships.
Demonstrated customer service and client support skills.
Ability to prioritize, organize, and manage multiple tasks while meeting deadlines.
Ability to identify complex problems, analyze relevant information, and implement effective solutions.
Detail-oriented, with a high degree of accuracy.
Ability to gather, interpret, and use data to support operational activities.
Ability to collaborate across departments as a team player.
Experience preparing clear and concise documentation, including reports, procedures, and correspondence.
Regularly required to stand, walk, sit, use hands to handle or feel objects, see clearly, and talk or hear.
Occasionally lift or move up to 10 pounds unassisted.

Nice To Haves

Bachelor’s degree preferred.
One to two years of sales or account management experience preferred but not required.

Responsibilities

Build and maintain carrier relationships to ensure consistent capacity and service quality.
Serve as the primary contact for carrier inquiries, service issues, and performance feedback.
Develop strategies to expand the carrier network and improve carrier loyalty.
Negotiate competitive carrier rates while maintaining profitability and service standards.
Secure capacity for transactional and spot market loads.
Monitor market trends and adjust purchasing strategies accordingly.
Assign loads to carriers and provide route and delivery instructions.
Ensure carriers have required documentation and meet compliance requirements.
Track shipments in real time and proactively address delays.
Respond to shipment issues, including delays, equipment failures, and compliance concerns.
Manage carrier onboarding.
Use a TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
Analyze carrier performance metrics and recommend improvements.
Coordinate with Customer Service, Account Management, and Accounting to support seamless operations.
Communicate proactively with carriers and customers about shipment status and changes.