Carrier Representative

Express Logistics • Urbandale, IA

8d • Onsite

About The Position

Express Logistics is a Des Moines, Iowa-based third-party logistics broker specializing in truckload and less-than-truckload shipping. The Carrier Representative sources and secures truckload carrier capacity, negotiates rates, vets and onboards carriers, and coordinates loads from pickup through delivery. The role involves maintaining carrier relationships, keeping customers and Account Managers informed, resolving shipment issues, monitoring for fraud, and accurately recording load information in the transportation management system. Responsibilities and additional duties may vary as assigned.

Requirements

• High school diploma or GED.
• At least 1 year of experience in carrier sales, dispatch, or freight brokerage operations.
• Familiarity with DAT, Truckstop, or similar load boards and carrier-vetting tools.
• Strong negotiation skills and a competitive drive.
• Clear, quick communication under pressure.
• Confidence on the phone and in front of decision makers.
• Self-driven and competitive, with the discipline to work independently.
• Solid decision-making skills.
• Sound judgment and discretion, including knowing when and how to negotiate terms.
• Coachability.
• Ability to multitask.
• Attention to detail and deadlines.
• Ability to work independently or with a team.
• Organization in a fast-paced work environment.
• Strong PC and phone skills and excellent customer service skills.

Responsibilities

• Source and secure truckload carrier capacity using load boards, carrier databases, and personal networks.
• Negotiate competitive rates while protecting margin.
• Vet and onboard carriers, confirming their authority, insurance, and safety ratings meet company standards.
• Dispatch and track loads from pickup to delivery, updating customers and Account Managers.
• Resolve shipment issues such as breakdowns, delays, missed appointments, and detention.
• Build and maintain long-term relationships with reliable carriers and dispatchers.
• Watch for fraud and double-brokering red flags.
• Keep load details, rates, and check calls accurate in the TMS.
• Meet accountabilities for load coverage, carrier quality, and the carrier network.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance for employees who enroll; benefits begin the first of the month following the hire date.
• Paid holidays and paid time off.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) employee contributions for employees who elect to enroll, starting the first of the month following the hire date; employer contributions begin after one year of employment.
• Human and pet bereavement leave.
• Maternity and paternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED