Carrier Representative

The Suddath Companies•Jacksonville, FL

11d

About The Position

The Carrier Representative builds and maintains relationships with transportation providers to secure timely, cost-effective, and reliable freight solutions. The role negotiates rates, obtains carrier capacity, and coordinates shipments to meet customer requirements. It calls for strong communication and problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced, high-volume logistics environment while delivering service and improving operational efficiency. The position manages carrier relationships and onboarding, arranges and monitors shipments, responds to service and compliance issues, and uses a transportation management system and other tools to keep shipment information accurate. The representative collaborates with internal teams and communicates shipment updates to carriers and customers.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Ability to build and maintain effective working relationships.
Demonstrated customer service and client support skills.
Ability to prioritize, organize, and manage multiple tasks while meeting deadlines.
Ability to identify complex problems, analyze relevant information, and implement effective solutions.
Detail-oriented, with a high degree of accuracy.
Ability to gather, interpret, and use data to support operational activities.
Ability to collaborate across departments as a team player.
Experience preparing clear and concise documentation, including reports, procedures, and correspondence.
Occasionally lift and/or move up to 10 pounds unassisted.

Nice To Haves

Bachelor’s degree preferred.
Two to three years of transportation brokerage experience desired.
One to two years of sales or account management experience preferred, but not required.

Responsibilities

Build and maintain carrier relationships to support consistent capacity and service quality.
Serve as the primary contact for carrier inquiries, service issues, and performance feedback.
Develop strategies to expand the carrier network and improve carrier loyalty.
Negotiate competitive carrier rates while maintaining profitability and service standards.
Secure capacity for transactional and spot-market loads.
Monitor market trends and adjust purchasing strategies accordingly.
Assign loads to carriers and provide route and delivery instructions.
Ensure carriers have required documentation and meet compliance requirements.
Track shipments in real time and proactively address delays.
Respond to carrier and shipment issues, including delays, equipment failures, and compliance concerns.
Manage carrier onboarding.
Use a transportation management system (TMS) and other tools to manage workload, update shipment statuses, and maintain accurate records.
Analyze carrier performance metrics and recommend improvements.
Coordinate with Customer Service, Account Management, and Accounting to support seamless operations.
Proactively communicate shipment status and changes to carriers and customers.