Carrier Performance & Compliance Manager

NFI Industries•Camden, NJ

About The Position

The Carrier Performance & Compliance Manager is responsible for standardizing, auditing, and enforcing carrier compliance across multiple 3PLs and carrier networks on behalf of the shipper. This position reports to Senior Manager, Carrier Procurement.

Requirements

Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field is required.
5+ years’ experience preferred working within a 4PL/LLP Model
Performance analytics and KPI tracking.
2+ years in a leadership role managing carrier sourcing or procurement teams.
Training and development
Strong analytical skills and attention to detail.
Proficient in using MS Office Applications (Word, Excel, PowerPoint)
Ability to work both independently and collaboratively in a fast-paced environment.
Excellent oral and written communication skills
Ability to interpret complex regulations and translate them into actionable procedures.

Responsibilities

Ensure all NFI/Customer requirements are outlined to carrier.
Update and define Standard Operating Procedures (SOPs) for compliance processes.
Outline EDI/API/Visibility requirements and all event reason codes provided to carriers as outlined by shipper expectations.
Define, maintain, and govern carrier KPIs aligned to client SLAs and contracts.
Track and report performance across modes (OTP/OTD, tender acceptance, transit time variance, transit time variance, rate adherence, EDI & Visibility compliance).
Build and manage scorecards, dashboards, and executive-level reporting.
Identify performance trends, risks, and improvement opportunities.
Serve as primary escalation for performance-related carrier discussions.
Lead Carrier Business Reviews and performance reviews with carriers.
Enforce performance standards while maintaining collaborative carrier relationships.
Support escalation management for chronic underperformance or service failures.
Develop corrective action plans (CAPs) with carriers to address service gaps.
Drive root cause analysis for service failures, cost overruns, and compliance issues.
Partner with carriers and internal teams to implement process improvements.
Track effectiveness of improvement initiatives and validate results.
Ensuring performance outcomes influence carrier strategy decisions in RFPs.
Recommend system enhancements to improve performance visibility.
Leverage analytics to drive predictive performance management.