Carnival Customer Experience Internship

Houston Livestock Show and Rodeo•Houston, TX

About The Position

HLSR is a 501(C)(3) non-profit organization that promotes agriculture through an annual, family-friendly experience that educates and entertains the public, supports Texas youth, showcases Western heritage, and provides year-round educational support within the community. Since 1932, the Rodeo has committed more than $575 million to Texas youth and education through scholarships, educational grants, graduate assistantships, and other support. The Carnival Customer Experience Intern provides customer service to guests, customers, and volunteers in person, by phone, through chat, and by email. The role includes data entry, payment processing using Oracle/NetSuite, filing, reconciling carnival inventory, and assisting with disputes. The position also supports carnival ticket sales, helps guests navigate the Rodeo Houston app, and gathers and communicates information about the carnival experience. This is a seasonal position, with a maximum duration through the conclusion of the annual Houston Livestock Show & Rodeo event; it may end earlier depending on workload. Hours and workdays increase as the event approaches. Full availability and willingness to work flexible hours, including evenings and weekends, are required from February 6 through March 21. Attendance is required every day during WCBBQ and the Houston Livestock Show and Rodeo.

Requirements

Be accustomed to a fast-paced environment and able to switch efficiently between multiple tasks.
Have excellent communication skills and the ability to work well with staff and volunteers.
Have superior customer service attributes.
Work in an organized manner.
Be available for a flexible schedule, including several weekends; full availability and willingness to work flexible hours, including evenings and weekends, from February 6 through March 21.
Be able to meet the physical demands of the role, including frequently sitting, standing, stooping, or kneeling, and potentially lifting and/or moving 25 or more pounds.

Nice To Haves

Strong customer service, communication, and data entry skills are preferred.
Previous customer service experience is a plus but not required.
Oracle/NetSuite experience is helpful but not required.
Preferred majors: Business Administration, Hospitality Management, Marketing, Communications, Sport & Entertainment Management, Event Management, or a related field.

Responsibilities

Answer guests’ questions and take ownership of resolving and following through on customer service issues.
Promptly respond to and address Carnival- and ticket-related questions by email and phone.
Provide exceptional customer service with a friendly, professional, guest-oriented attitude and appearance.
Maintain working knowledge of carnival operations and procedures to answer general carnival questions.
Collect and log data regarding the carnival experience and communicate information to supervisors.
Use knowledge of the Rodeo Houston app to help guests navigate it.
Assist the Carnival Ticket Sales Committee with consignment fulfillment and payment processing.
Track and reconcile carnival product inventory.
Perform other tasks assigned by the Carnival Customer Experience Team.
Attend every day during WCBBQ and the Houston Livestock Show and Rodeo.