CareerLink® Program Supervisor

Commonwealth of Pennsylvania • Philadelphia County, PA

1d • Hybrid

About The Position

The CareerLink® Program Supervisor oversees staff, programs, and daily operations that provide employment and training services through PA CareerLink®. The position ensures quality service delivery, program compliance, staff development, and effective partnerships with workforce stakeholders. The supervisor guides staff, supports workforce development programs, and helps improve services for jobseekers and employers across Pennsylvania.

This is a full-time position with work hours of 8:00 AM to 4:00 PM, Monday through Friday, with a 30-minute lunch. Part-time telework may be available from an approved location in Pennsylvania with a securely configured high-speed internet connection. Employees unable to telework may report to the headquarters office in Philadelphia. Telework availability may change.

Requirements

• Five years of public contact work involving interviewing the public to obtain, provide, and evaluate information concerning employment or employability; or
• One year of public contact work involving interviewing the public to obtain, provide, and evaluate information concerning employment or employability, and a bachelor's degree; or
• An equivalent combination of experience and training that includes one year of qualifying public contact work involving employment or employability interviews.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.

Responsibilities

• Direct and prioritize staff assignments, evaluate work performance, approve leave, provide coaching, and support timely completion of duties.
• Manage workforce development programs and services, monitor compliance requirements, and support effective service delivery for customers and employers.
• Lead integrated teams, coordinate cross-training efforts, and promote collaboration among PA CareerLink® partners.
• Interpret regulations, legislation, and procedures; train staff on requirements; and monitor consistent application of policies.
• Review reports, measures, and service data; prepare analyses and recommendations; and identify opportunities for improvement.
• Represent the organization at meetings and events, build professional relationships, and promote awareness of programs and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager