Career Services Manager

EDSI (Educational Data Systems, Inc.)•New York, NY

About The Position

As a Career Services Manager, you will lead a diverse team, including career advisors and a receptionist, to provide comprehensive support to program participants in securing, retaining, and advancing employment. You will oversee workshop scheduling, training grants, follow-up services, and team activities while ensuring alignment with program goals. Acting as a liaison with the funder, you will manage reporting, foster collaborative relationships, and drive continuous improvement to create a client-centered, supportive atmosphere. Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. It matches candidates and employers through recruitment expertise, industry knowledge, and skill-building workshops that strengthen candidates’ employment prospects. Services are provided to individuals aged 18 and over in all five boroughs of New York City.

Requirements

At least 2 years of experience in career advisement, workforce development, or a related field.
Proven ability to manage and lead a team effectively in a fast-paced, dynamic environment.
Experience coordinating workshops, events, or other large-scale participant activities.
Familiarity with case management processes, including conducting assessments and providing individualized support.
Demonstrated experience in data management, reporting, and maintaining organized documentation.
Strong customer service skills and the ability to engage and build professional relationships with diverse populations.
Ability to prioritize tasks and maintain accurate documentation of visits and contacts.
Proficient telephone, computer, and written communication skills.
Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Ability to remain flexible and adaptable to changing program needs or contractual requirements.
Bachelor’s degree.

Nice To Haves

Experience working with social services, community organizations, or similar programs.

Responsibilities

Support and empower the team through servant leadership, fostering a collaborative and growth-oriented environment.
Educate and guide the team on new program initiatives, special projects, and procedural updates.
Oversee refresher and cross-training for team members, ensuring staff—including instructors and receptionists—have the skills and knowledge needed for their roles.
Manage coverage assignments when team members are absent to maintain service delivery.
Oversee daily customer activities, scheduling, and resolution of attendance conflicts.
Oversee case management, assessments, and referrals to workshops or recruitment events.
Oversee candidate sourcing and re-engagement efforts to encourage returning customers.
Oversee and assist with connecting participants to appropriate community services and follow up on outcomes.
Oversee participant registration and applications for program services, assessments, and training vouchers, including follow-up.
Collaborate with the team to deliver workshops tailored to participant needs.
Serve as the primary liaison with the funder to support compliance and alignment with career services program goals.
Prepare reports on workshop participation, training grants, and career development service metrics.
Maintain databases and documentation to meet contractual and organizational requirements.
Ensure timely, accurate data entry and compliance with program requirements.
Manage front desk operations, including scheduling, triaging jobseekers, maintaining supplies, and handling voicemails.
Assign team members to attend offsite employer or community events, virtual sessions, and orientation meetings to promote services.
Coordinate language access services, including translation and interpretation; track service delivery and maintain records for funder reporting and compliance.
Build and maintain relationships with funder department leads to support operations and program capacity.
Represent the organization in leadership and funding agency meetings to discuss performance, initiatives, and improvement opportunities.
Collaborate with internal department leads in the community partner program, recruitment services, and business development teams to ensure seamless service delivery.