Receptionist
About The Position
The Career Resources Receptionist is the first point of contact for participants, visitors, and community partners, providing a welcoming, professional, and responsive experience. The role manages front desk operations, telephone communication, participant routing, computer bank support, basic data entry, and administrative support, helping connect participants promptly with appropriate Career Resources Center services. Employees are expected to communicate professionally and promptly, complete responsibilities within established timelines, follow policies and procedures, respond to supervisory direction and coaching, and alert others when barriers may prevent completion of assigned work. The position may include community service program support where those programs are available. The role is full-time or part-time evenings, non-exempt, and has no supervisory responsibilities.
Requirements
- Customer service experience.
- Must be able to communicate with the public and demonstrate excellent customer service skills.
- Excellent time management skills to prioritize a wide variety of duties.
- Ability to problem-solve in cases involving customer concerns.
- Adequate computer skills and ability to pass the NorthStar assessment for Word and Excel.
- Good organizational skills.
- Ability to use a multi-line phone system.
- Basic office skills.
- Ability to communicate messages to the administrative team clearly and promptly.
- Reliable and punctual attendance and adherence to procedures for reporting absences, tardiness, or schedule changes.
Nice To Haves
- High school diploma or equivalent preferred.
- Clerical experience preferred.
Responsibilities
- Answer incoming telephone calls, direct callers, take messages, route correspondence, and monitor and respond to assigned email and workplace communications.
- Maintain front desk coverage and notify the appropriate team member before leaving the reception area.
- Enter new participant questionnaires into the database before submitting them to the Case Manager.
- Assist customers and clients and direct them appropriately; establish professional relationships with customers and employees.
- Assign and monitor computer bank equipment and headphone sets as needed.
- Sort and distribute interoffice correspondence and other mail when requested.
- Keep the copy room stocked with regularly used forms and documents and keep the copier supplied with paper.
- Audit participant files regularly.
- Travel within the Goodwill territory and follow procedures for use of a company vehicle.
- Maintain reliable, punctual attendance and follow procedures for reporting absences, tardiness, or schedule changes.
- Demonstrate Goodwill’s mission and Core Four values in daily interactions.
- Complete required GII training within six months of hire and complete 12 hours of professional development each year.
- Complete assigned training, administrative tasks, and follow-up responsibilities by established deadlines; communicate promptly when assistance or clarification is needed.
- Perform other duties as assigned.
- Where community service programs are available, schedule and assign community service workers, complete related paperwork, enter and file data, process time sheets, and maintain logs of donation receipts and filing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
