Career Center Manager
About The Position
Manage the overall function of customer outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. Oversee customer experience and foster human-centered design. Provide excellent customer service to internal and external clients and leadership and direction to program staff. We are seeking a dynamic and team-oriented individual to join our spirited team. As a Career Center Manager, you will provide leadership and direction to Career Center staff. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement: We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI: We believe we can help our customers overcome their most challenging obstacles. We believe in seeing through other people's eyes. We believe that we can make a difference in people's lives. We believe in meeting people where they are today and helping them to realize a better tomorrow. We believe in living our professional lives in service to others. EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.
Requirements
- Must have experience in team-oriented environment
- Experience with WIOA, TANF, and SNAP services
- Ability to converse with a wide range of professionals and demonstrate a positive attitude
- Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)
- Proficient in Microsoft Office applications
- Valid driver’s license
Nice To Haves
- Preferred experience in business, sales, training, or management
- Bachelor's degree in business, education, human resources, liberal arts, or related area is preferred
Responsibilities
- Work with the EDSI Program Director to ensure that staff and program resources are used appropriately and that contractual goals are met
- Assist the Program Director and Performance Analyst in analyzing performance reports and internal monitoring reports and making necessary improvements as needed to ensure the organization is meeting its goals as negotiated with the State
- Strong community awareness of Leon, Wakulla, and Gadsden counties
- Travel between all Career Centers as necessary
- Ensure and provide person-first services and guidance to all customers who enter the Career Centers
- Provide mentorship to staff and model positive communication techniques to resolve customer issues and barriers
- Ensure staff is cross-trained on eligibility for all programs
- Demonstrate, maintain, and communicate programmatic policies and procedures
- Prepare statistical monitoring and other reports pertaining to intake and assessment
- Participate in staff development training
- Oversee relevant data collection in Employ Florida
- Facilitate functional team meetings to ensure timely dissemination of information and effective use of program resources
- Assist with recruitment and outreach to market programs and CareerSource services
- Seek training and information on new and innovative programs that could have a positive effect on CareerSource operations
- Other opportunities as available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
