Lead, Career Center

C2 GPS- Lower Rio Grande Workforce•Mission, TX

6d•Hybrid

About The Position

The Lead, Career Center (LCC) supports daily operations and provides workforce services to the customer. The LCC is a critical role in operations and provides technical assistance and support to workforce staff. Performs essential workforce services and functions to assist individuals participating in workforce programs. To include collecting, analyzing, researching and determining program requirements and customer eligibility. Observes, receives and obtains relevant customer information for data entry and prepares customer files. Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers. Performs other related duties as assigned.

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Can effectively handle or resolve challenging situations and difficult customers.
Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
Excellent verbal and written communication skills.
Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High School Diploma or GED required.
Valid driver’s license and proof of insurance with good driving record.
Ability to relocate within the service delivery area.

Nice To Haves

Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.
Additional relevant experience may be considered in lieu of required education.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Performs essential workforce services and functions to assist individuals participating in workforce programs.
Collects, analyzes, researches and determines program requirements and customer eligibility.
Observes, receives and obtains relevant customer information for data entry and prepares customer files.
Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
Performs other related duties as assigned.