Career Center Manager

EDSI (Educational Data Systems, Inc.)•FL Wakulla County Career Ctr, FL

21d•$62,000 - $65,000•Hybrid

About The Position

Manage the overall function of customer outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. Oversee customer experience and foster human-centered design. Provide excellent customer service to internal and external clients and leadership and direction to program staff.

Requirements

Must have experience in team-oriented environment
Ability to converse with a wide range of professionals and demonstrate a positive attitude
Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)
Proficient in Microsoft Office applications
Valid driver’s license

Nice To Haves

Preferred experience in business, sales, training, or management
Experience with WIOA, TANF, and SNAP services
Bachelor's degree in business, education, human resources, liberal arts, or related area is preferred

Responsibilities

Work with the EDSI Program Director to ensure that staff and program resources are used appropriately and that contractual goals are met
Assist the Program Director and Performance Analyst in analyzing performance reports and internal monitoring reports and making necessary improvements as needed to ensure the organization is meeting its goals as negotiated with the State
Strong community awareness of Leon, Wakulla, and Gadsden counties
Travel between all Career Centers as necessary
Ensure and provide person-first services and guidance to all customers who enter the Career Centers
Provide mentorship to staff and model positive communication techniques to resolve customer issues and barriers
Ensure staff is cross-trained on eligibility for all programs
Demonstrate, maintain, and communicate programmatic policies and procedures
Prepare statistical monitoring and other reports pertaining to intake and assessment
Participate in staff development training
Oversee relevant data collection in Employ Florida
Facilitate functional team meetings to ensure timely dissemination of information and effective use of program resources.
Assist with recruitment and outreach to market programs and CareerSource services
Seek training and information on new and innovative programs that could have a positive effect on CareerSource operations
Other opportunities as available