Career Advisor

Action for Boston Community Development • Woburn, MA

33d • Onsite

About The Position

MassHire Career Centers connect qualified job seekers with employers and provide resources to help people start careers, develop skills, or find new jobs. The Career Advisor helps create a supportive environment for the community by guiding customers through Career Center services, career planning, job development, labor market information, training opportunities, and referrals. The role manages a high volume of customer interactions and related data entry while meeting deadlines, and works with Career Center partners to support customers’ employment goals.

Requirements

• High school diploma or equivalent.
• At least three years of customer service or relevant experience.
• Effective communication and public-speaking skills, including the ability to advocate for Career Center customers.
• Ability to travel between centers in Cambridge, Woburn, and Chelsea and to partner sites throughout the 20 cities and towns served.

Nice To Haves

• An associate’s or bachelor’s degree in human services, public administration, business management, or a related field, with two years of experience working in a career center or other related experience.
• Spanish bilingual skills.

Responsibilities

• Manage a high volume of customer interactions and meet strict service and data-entry deadlines.
• Explain Career Center service procedures, including career planning, job development, labor market information, training opportunities, partner services, and referrals.
• Conduct initial customer assessments and help develop employment plans and set goals.
• Review customers’ work-search activities, resumes, labor market information, and employment plans.
• Assist customers with resumes, cover letters, job-search strategies, labor market information, job referrals, and referrals to partner services.
• Explain unemployment insurance compliance requirements in clear language, review customers’ activities for compliance, and report compliance issues.
• Facilitate orientation workshops for new customers and job-search and career-transition workshops for existing customers.
• Enter customer data in accordance with MOSES policies and use MOSES reports.
• Establish and maintain effective working relationships with Career Center partners.
• Perform other related duties as assigned.

Benefits

• Health coverage.
• Retirement plans.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED