Career Advisor

EDSI (Educational Data Systems, Inc.)•Hartford, CT

21d

About The Position

EDSI is seeking a dynamic, team-oriented Career Advisor to join its American Job Center team. The Career Advisor assesses jobseekers and identifies appropriate paths to return to work, providing support related to gaining and retaining employment and advancing careers. The role involves individualized case management, helping customers address employment barriers, coordinating referrals and services, and following up after placement. The position also supports program engagement, documentation, reporting, and outcomes required by funding contracts.

Requirements

Experience in career counseling or case management.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, and written communication skills.
Ability to remain flexible as contract or contractor needs require.
Knowledge of Microsoft Office applications.
Bachelor’s degree or associate’s degree, or three years of work experience in case management, human services, or a related area.

Responsibilities

Assess customers’ work, family, and personal development needs and opportunities.
Determine eligibility and complete required enrollment documentation accurately.
Build professional one-on-one relationships with customers to help address barriers to obtaining and retaining employment.
Refer customers to appropriate One Stop services, the business services unit, online learning centers, and community or social service agencies as needed.
Encourage customers to participate in and complete planned activities outlined in funding-agency contracts.
Oversee customer activities and assist with workshop schedules.
Track customer activities, including AJC services, ITAs, and other CWP initiatives.
Develop solutions to customer attendance problems.
Maintain an organized customer database and detailed records of contacts.
Maintain accurate individual case files and ensure required eligibility documents are included.
Guide jobseekers in preparing individual employment plans based on their occupational goals.
Share information with appropriate staff and funding agencies.
Provide case-management follow-up and retention services, making post-placement contacts as required by contract and accommodating customer work schedules.
Document participant contacts and activities in case progress notes.
Assist with preparing project reports as needed.
Help ensure positive outcomes and goals required by contract are met.
Work with the team to implement processes that increase customer engagement.
Conduct program orientations.
Perform other opportunities or duties as available.