Career Advisor I

C2 GPS- Lower Rio Grande Workforce•Mission, TX

24d•Onsite

About The Position

The Career Advisor I provides career counseling and coaching to help customers improve their training and professional skills and obtain employment in their desired fields. The role supports career exploration, expands job seekers’ employment opportunities, and contributes to C2 GPS’ workforce development mission. The Career Advisor conducts comprehensive career assessments, including for professional-level customers and individuals with substantial barriers to employment. The advisor helps customers understand occupational options in light of their interests, aptitude, abilities, skills, employment history, and long-term career goals. The role also guides customers through career planning, job searching, training and education options, and connections to support services. The position maintains ongoing contact with a caseload, provides career services and case management, monitors progress toward academic or occupational goals, and maintains accurate customer records and compliant case files. The advisor works with internal colleagues, community partners, and business solutions staff to connect participants with training and employment opportunities. Work is primarily in an office environment; occasional driving and travel may be required, and flexible hours may be needed.

Requirements

High school diploma or GED.
Valid driver’s license and proof of insurance, with a good driving record.
Knowledge of workforce development, economic development, and project management.
Knowledge of conflict resolution practices, individual case management, or career counseling.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Ability to work with diverse customers with differing needs and communication styles.
Ability to handle or resolve stressful or challenging situations with difficult customers, with sensitivity to customer needs and feelings.
Strong case management, analytical, and critical-thinking skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Nice To Haves

Associate or undergraduate degree preferred.
Previous related workforce experience strongly preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Conduct comprehensive career assessments to determine occupational interests, aptitude, skills, experience, and development needs.
Recommend eligible workforce programs and services and conduct intake and eligibility processes for grant-funded programs.
Guide job seekers through career development and exploration using aptitude assessments, interviewing techniques, resume writing, and career-planning services.
Provide labor market information, including industry opportunities, qualifications, and expected pay, to help customers set realistic career goals.
Educate participants on job-search skills and industry trends; assist with resumes, mock interviews, and job-search strategies.
Provide information about training opportunities, educational and training vendors, financial aid, and scholarships.
Refer participants to occupational skills training, work-based training, apprenticeships, and professional development opportunities.
Prepare and submit Individual Training Account, work-based training, and supportive-service requests in a timely manner.
Evaluate customer needs and connect customers with internal or external support services to address barriers to academic or career success.
Maintain contact with caseload customers, provide ongoing career services and case management, and monitor progress toward goals.
Build constructive working relationships with internal team members, the public, and external partners.
Partner with the career center business solutions unit to identify employment opportunities for participants.
Screen and refer participants to suitable job opportunities, with a focus on training-related development.
Seek ways to improve workforce services to meet labor market needs.
Enter service codes, case notes, and other required customer data into management information systems in a timely manner.
Ensure case files meet or exceed local, state, and federal quality assurance requirements.
Perform other duties as assigned and fulfill responsibilities as required.