Case Manager

Career Team•Laguna Niguel, CA

4d•Onsite

About The Position

The Career Advisor (Case Manager) provides intensive case management and career counseling to participants in the WIOA Title I Adult and Dislocated Worker programs through the Workforce Solutions system in Orange County. The role helps participants identify employment goals, overcome barriers, and achieve sustainable employment through participant-centered, strengths-based services. The advisor works independently, builds relationships with partners, and operates in a fast-paced, customer-focused environment. The role includes intake, eligibility determination, enrollment, comprehensive assessment, career planning, job development, employment and training support, and coordination of supportive services. The advisor maintains accurate participant records and ensures services comply with federal, state, and local workforce policies and performance requirements. The position carries up to 80 active participants and up to 100 follow-up participants, with retention and follow-up services provided for 12 months after employment begins or program exit. This is a full-time, exempt position based 100% onsite in Laguna Niguel, California, reporting to a Supervisor. The listed hourly wage is $28; salary is commensurate with education and experience. Career TEAM describes its benefits package as including healthcare, dental, and personal/vacation time.

Requirements

High school diploma or GED.
At least 2 years of experience in case management, workforce development, training, counseling, customer service, or related human services.
Experience interpreting and applying policies and procedures.
Proficiency with Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, and Outlook.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong interpersonal, organizational, time-management, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work professionally and with cultural sensitivity with a culturally diverse population.
Ability to motivate participants and serve as a positive role model.
Full professional fluency in Spanish, including speaking, reading, and writing.

Nice To Haves

Post-secondary education.
Experience with WIOA, TANF, or other workforce development programs.
Experience with CalJOBS or similar case management systems.
Experience in recruiting, outreach, or marketing services.
Valid California Driver’s License and reliable transportation.

Responsibilities

Provide intensive case management to registered customers in the One-Stop Workforce system.
Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.
Assess participants’ skills, strengths, barriers, and employment goals.
Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment summaries.
Maintain regular participant contact through in-person, virtual, and telephone appointments, providing substantial services and quality documented case management.
Provide career planning related to gaining or retaining employment and career advancement, including for participants in training.
Document two client interactions per client per month.
Provide job development and help participants obtain unsubsidized employment earning a livable wage.
Support job readiness through resume development, interview preparation, job searches, and career exploration.
Use labor market information, demand occupation criteria, California’s Eligible Training Provider List (ETPL), and I-TRAIN to support placements and career pathway decisions.
Counsel participants on job opportunities, training programs, and supportive services.
Coordinate referrals to training, work-based learning, on-the-job training, work experience, and apprenticeships.
Complete Individual Training Account (ITA) documentation and other forms for participants entering training.
Monitor progress in training or employment and address emerging barriers.
Determine supportive-services eligibility under WIOA, make referrals, track progress, and maintain attendance records.
Process and document supportive-service and ITA requests accurately and promptly, ensuring services are necessary, reasonable, and documented.
Maintain accurate, complete, and timely case files in CalJOBS and other required data systems.
Ensure compliance with WIOA regulations, local and state policies, and program performance requirements; participate in file reviews and audits and implement corrective actions as needed.
Protect confidential participant information and follow data privacy standards.
Provide retention and follow-up services for 12 months, beginning immediately after employment starts or program exit.
Collaborate with supervisors, quality assurance staff, and workforce partners to coordinate services.
Conduct orientations, workshops, job clubs, and group presentations.
Participate in staff meetings, training, supervision, and professional development.
Meet or exceed program benchmarks, complete required reports, support program initiatives and continuous improvement, and perform other assigned duties and projects.