Case Manager

Career Team•Laguna Niguel, CA

3d•Onsite

About The Position

Career TEAM is hiring a full-time, exempt Career Advisor (Case Manager) for the WIOA Title I Adult and Dislocated Worker program in Laguna Niguel, California. The role provides intensive case management and career counseling to adults and dislocated workers enrolled in the Workforce Solutions system in Orange County. The Career Advisor helps participants identify employment goals, address barriers, and achieve sustainable employment, while providing participant-centered, strengths-based services and maintaining accurate documentation and compliance with workforce development policies.

Requirements

High school diploma or GED.
At least 2 years of experience in case management, workforce development, training, counseling, customer service, or related human services.
Experience interpreting and applying policies and procedures.
Proficiency with Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, and Outlook.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong interpersonal, organizational, time-management, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work with a culturally diverse population with cultural sensitivity and professionalism.
Ability to motivate participants and serve as a positive role model.
Full professional fluency in Spanish, including speaking, reading, and writing.

Nice To Haves

Post-secondary education.
Experience with WIOA, TANF, or other workforce development programs.
Experience with CalJOBS or similar case management systems.
Experience in recruiting, outreach, or marketing services.
Valid California Driver’s License and reliable transportation.

Responsibilities

Conduct participant intake, eligibility determination, enrollment, and comprehensive assessments.
Develop and update Individual Employment Plans (IEPs) and Objective Assessment summaries.
Maintain regular participant contact through in-person, virtual, and telephone appointments; document at least two interactions per client per month.
Provide documented case management, career planning, job development, and assistance with unsubsidized job placement.
Support job readiness through resume development, interview preparation, job searches, and career exploration.
Use labor market information, demand occupation criteria, ETPL, and I-TRAIN to inform career pathways, training, and placement decisions.
Counsel participants on job opportunities, training programs, and supportive services; coordinate referrals to training, work-based learning, on-the-job training, work experience, and apprenticeships.
Complete Individual Training Account documentation and other required training forms; monitor participant progress and address barriers.
Determine supportive-service eligibility, make referrals, track progress and attendance, and process and document supportive-service and ITA requests.
Maintain accurate, complete, and timely case files in CalJOBS and other data systems; comply with WIOA rules, local and state policies, and performance requirements.
Participate in file reviews and audits and implement corrective actions; protect confidential participant information.
Provide retention and follow-up services for 12 months after employment begins or program exit.
Collaborate with supervisors, quality assurance staff, and workforce partners to coordinate services.
Conduct orientations, workshops, job clubs, and group presentations; participate in meetings, training, supervision, and professional development.
Meet or exceed program benchmarks, complete required reports, support performance goals and continuous improvement, and perform other assigned duties.
Manage a caseload of up to 80 active participants and up to 100 follow-up participants.