Care Transition Liaison

Granite VNA, Inc.•Concord, NH

13h•$75,000 - $85,000

About The Position

The Care Transition Liaison works collaboratively with assigned referral sources to facilitate patients’ transitions to home with Granite VNA services. Reporting to the Business Development Manager, the liaison represents Granite VNA’s programs and services by providing education, in-services, and guidance on accessing home care and hospice benefits. The role cultivates relationships with professionals, peers, patients, and caregivers. The position is based in the Greater Manchester / Bedford area. The usual schedule is Monday through Friday, generally between 8:00 a.m. and 4:30 p.m., subject to agency needs. The employee will rotate coverage for one minor holiday per year, and travel to assigned accounts is expected to take at least 80% of work time.

Requirements

Bachelor’s degree in marketing/sales or a healthcare-related field, or equivalent work experience.
Previous experience in customer service, sales, or care coordination.

Responsibilities

Work with the Director of Business Development to develop a business plan focused on maintaining strong relationships and promoting growth opportunities for lower-performing accounts.
Achieve monthly referral and admission goals established in the business plan.
Coordinate with assigned accounts and collect information for patient referrals to support smooth transitions from facilities to home with Granite VNA services.
Collaborate with patients and families, provide education and resources to PT/OT/SLP, and ensure they understand available services and can ask questions and provide input.
Represent Granite VNA programs and services and use value propositions to distinguish the organization from competitors.
Use professional knowledge and critical thinking to support referral needs while communicating with providers in various healthcare settings.
Monitor satisfaction among current clients and referral-source contracts, and work with the Director of Business Development to strengthen relationships as needed.
Use problem-solving skills to develop solutions for challenging referrals.
Develop and maintain working knowledge of the agency’s referral process.
Coordinate care for complex patients and address non-medical patient needs in collaboration with the Director of Business Development.
Complete timely documentation in the liaison log, referral forms, and Electronic Medical Record (EMR).
Participate actively in team planning meetings and offer constructive input.
Cross-train to provide coverage and support for team-member accounts.
Travel to assigned accounts for at least 80% of work time.
Follow agency standards for work schedules and attendance.
Rotate coverage for one minor holiday per year.