Care Team Manager

Beacon Specialized Living•Madison, WI

10d•Onsite

About The Position

The Care Team Manager oversees assigned residential homes and staff serving individuals with complex behavioral health conditions, severe mental illness, autism, and other co-occurring medical conditions. The manager is responsible for compliant, clinically effective operations; quality residential care; staff performance; home maintenance; census and budget management; and coordination with supervisors, clinical teams, referral sources, and regulatory agencies. All work must comply with company policies, accreditation standards, state and federal licensing requirements, HCBS guidelines, and applicable contractual obligations, while reflecting Beacon’s I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. The position involves supervising and supporting Direct Support Professionals (DSPs), coordinating staffing and training, overseeing individual care and activities, maintaining records and incident reporting, monitoring home conditions and safety, and managing payroll, petty cash, individual funds, and related financial reporting. The manager also supports investigations and inspections, implements corrective action plans, and communicates regularly with the direct supervisor and internal and external partners. The role is performed in residential homes and community settings. Work can involve individuals with psychosocial, chronic, or acute health needs, behavioral challenges, potential physical aggression, and exposure to infectious disease and bodily fluids. Employees may be scheduled any time or day of the week, including holidays, and may be assigned to different home locations. The position includes substantial physical activity and direct care duties, including assisting with transfers, meal preparation, laundry, cleaning, and grocery shopping.

Requirements

High school diploma or GED required.
Must pass criminal background checks and applicable central registry and child abuse registry checks.
Must complete and pass TB and/or drug testing where applicable.
Valid driver’s license and reliable transportation required.
Proficiency in speaking, reading, and writing English required.
Ability to use office equipment and BSLS information technology systems.
Excellent verbal and written communication skills.
Ability to identify and assess problems, develop solutions, and problem-solve successfully.
Demonstrated core competencies related to IDD services and individuals with mental health concerns.
Attention to detail and ability to multitask.
Ability to complete training required by accrediting agencies, state and local regulators, and other government bodies.
Ability to work physically and emotionally with individuals with mental illness and co-occurring disorders, including in environments with potential physical aggression or infectious-disease exposure.
Ability to learn and become proficient in Microsoft Office 365 applications, HRIS, attendance and time-clock systems, EHR and electronic medication-administration record systems, Clarity, and other systems used or introduced by BSLS.
Ability to move about the home or community, bend, squat, stand, kneel, push, pull, walk, and reach above shoulder level; remain stationary for portions of the workday.
Ability to lift and carry up to 50 pounds for short distances daily and climb stairs 8–10 times per day.
Ability to operate a computer, printer, copy machine, and other office productivity equipment and access, input, and retrieve information using IT systems.
Ability to prepare meals using an oven, stove, or microwave; perform laundry, cleaning, and grocery-shopping tasks, including carrying items on stairs.
Ability to assist with transfers and personal care, including assisting in lifting an individual weighing up to 200 pounds.
Ability to communicate and exchange information constantly with team members and perform the visual, hearing, dexterity, reading, writing, reasoning, analytical, and mental-flexibility tasks described for the job.
Ability to perform verbal and physical interventions recommended by CPI System training.
Must be approved by state, federal, and government entities to work within BSLS programs.

Nice To Haves

At least two years of college coursework in business, social science, or a related human service discipline is strongly preferred.
Two to three years of leadership experience in healthcare or behavioral healthcare is preferred.
One to two years of management or supervisory experience is preferred.

Responsibilities

Operate assigned home(s) in compliance with company and regulatory requirements and in a manner that supports budget and clinical effectiveness goals.
Support and supervise DSPs, ensure they have necessary training and skills, conduct on-site training, provide feedback, and complete monthly check-ins and annual performance reviews.
Maintain assigned homes, vehicles, facilities, systems, and furnishings; assign appropriate repair and maintenance tasks and contact maintenance or supervisors about facility issues.
Develop and oversee daily staff duties for cleanliness of homes and vehicles; monitor meal plans, kitchen sanitation, meal quality, staff and service quality, cleanliness, and individual satisfaction.
Communicate daily with the direct supervisor, manage on-call responsibilities, and prepare for and support monthly home meetings.
Build relationships with referral sources and government and licensing agencies, and assist with admissions coordination as needed.
Collaborate with leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory, protective services, investigative, or police representatives arrive; cooperate with investigations, inspections, and inquiries.
Complete incident reports timely, obtain supervisor approval, file approved reports, and ensure incident-report actions and corrective action plans or plans of correction are implemented.
Assist with annual documentation updates and notify the direct supervisor about individual status changes that require protocol or documentation updates.
Ensure staff training and certifications meet licensing, recipient-rights, and accreditation requirements; communicate openly with regulators.
Work with the direct supervisor, referrals, and regional team to manage census and leaves of absence and meet revenue targets.
Provide the direct supervisor with care logs and other supporting documentation; manage home payroll costs through hiring, retention, scheduling, and monitoring trends such as no-shows, terminations, and overtime.
Manage the home budget, petty cash, and individual funds under company policy, and ensure timely and accurate financial, billing, payroll, time-and-attendance, and other reporting.
Keep the direct supervisor informed about staffing changes and shortages; monitor schedules and hours against budget, fill open shifts, and find replacement staff as needed.
Coordinate with the direct supervisor, HR, Training, and Recruiting on interviews, evaluations, separations, and new employee training; communicate personnel issues requiring monitoring or feedback.
Complete COS after disciplinary action is determined by the direct supervisor; notify employees of scheduled classes and provide their class details.
Welcome and orient new employees, integrate them into the team, and develop teams that support one another in daily responsibilities.
Collaborate with the supervisor and clinical team to support individuals’ health, safety, stability, activities, programs, social and emotional needs, and independent-living skills.
Communicate with internal and external clinical, medical, and regulatory agencies; attend and ensure DSP attendance at individual functions and maintain interaction in accordance with person-centered plans.
Support skill-building and community activities, review individual status and contract requirements with the supervisor, and apply and promote trauma-informed care.
Oversee administrative, clerical, clinical, medication-administration, transportation, and coordination-of-care duties at assigned homes.
Conduct required fire and emergency drills, submit accurate daily EHR entries, and ensure daily reminder-list tasks are completed; report deficiencies to the direct supervisor.
Conduct random home and vehicle inspections and correct policy violations; conduct individual audit reviews and communicate findings to the supervisor and clinical and operations leadership.
Maintain confidential, accurate, and appropriate records; protect medical, proprietary, and other confidential information in accordance with HIPAA, applicable laws, and contract terms.
Respond promptly and appropriately to individuals, families, community members, regulators, and employees; maintain positive relationships and treat individuals and colleagues with dignity and respect.
Maintain a safe community and workplace, model Beacon’s core values, follow company policies and manuals, and perform other duties as assigned.
Perform physical and direct-care tasks as required, including meal preparation, laundry, cleaning, grocery shopping, assisting with individual transfers, and verbal or physical interventions recommended by CPI training.