Care Team Assistant at Mental Health Walk-In Clinic - Casual

Children's Wisconsin•Milwaukee, WI

4d•Onsite

About The Position

The Ambulatory Care Team Assistant provides clerical and clinical support for the operations of assigned clinics. Duties include scheduling patient appointments and tests, managing phone calls and in-baskets, helping maintain the clinic environment, and facilitating communication to support clinic workflows and operations. This position is located at the Milwaukee Main Campus Mental Health Walk-In Clinic. This is a casual position. Shifts are 4:00 p.m.–8:30 p.m. Monday through Friday and 11:30 a.m.–8:00 p.m. on weekends. Employees are asked to work at least four shifts per month.

Requirements

High school graduate, GED, or HSED required.
At least 1 year of related experience required.
Proficient data-entry skills with accuracy and speed.
Ability to use Microsoft Office, the Internet/Intranet, clinical information systems, and other technology.
Excellent interpersonal communication skills to gather and share information courteously and confidentially with providers, patients, visitors, families, and team members.
Excellent organizational, analytical, and prioritization skills to work in a fast-paced environment while handling multiple tasks simultaneously.

Nice To Haves

Bachelor’s degree preferred.
Associate’s degree preferred.
Healthcare experience preferred.

Responsibilities

Prepare for clinic with the clinical team by completing paperwork and questionnaires, ensuring necessary information, radiographs, and diagnostic studies are available, assisting with workflow technology, and participating in daily team huddles.
Communicate with patients and families using excellent customer service and established service standards while maintaining confidentiality and privacy.
Foster positive patient and family interactions, meet or exceed service standards, and provide service recovery when appropriate.
Assist with clinic flow by monitoring patient locations and wait times and communicating with providers and staff to support optimal clinic operations.
Inform leadership of unusual patient or employee situations, patient safety events, and operational problems in the clinical area.
Use electronic clinical information systems to support clinic operations and patient care.
Schedule patient appointments and diagnostic testing using the computerized scheduling system.
Help clinic teams and leaders monitor daily schedules, including appointments, no-shows, cancellations, bump-list appointments, and wait lists.
Manage scheduling-related calls from Central Scheduling and work with departments on appointment scheduling, triage, and patient-related calls.
May help rooming and clinical staff schedule follow-up appointments and tests.
Assist the clinical team with telephone calls and document information appropriately.